Other Covered Entities
Industries
- Information and Communications Technology
- Cloud Computing
- SaaS Providers
- Information and Communications Technology
- Computer Hardware
- Computer Peripherals
- Information and Communications Technology
- Information Services
- Information and Communications Technology
- Information Technology Services
- Computer Services
- Information and Communications Technology
- Software
Participation
Swiss-U.S. Privacy Shield Framework: Active
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Citrix Systems, Inc. processes personal data in order to deliver to its customers, their end users, or partners a portfolio of hardware, software, mobile and cloud products and services including digital workspaces, application delivery, virtualization, mobility, network delivery, file sharing solutions, and network performance measurement (the "Offerings"). These Offerings are provided and/or marketed through the Citrix.com, ShareFile.com, Podio.com, and RightSignature.com websites. The type of personal data processed varies by the Offering and activity in which the customer, end user, employee or partner participates including, but not limited to: names and email addresses necessary to permit registration or authentication of an account, credit card or other billing information required for the processing of payments, details needed to provide support or information, business information necessary to apply for partner programs, enroll in training, or participate in promotions, forums, online and offline events. Personal data may also be processed as needed to provide communication, authentication, security as well as diagnostic or customer improvement programs. Personal data may also be processed at the request of our large enterprise customers, the extent of which is determined and controlled by the customer in its sole discretion, and may include, but is not limited to: first and last name; title; position; employer; data uploaded to the Offering; limited contact information; and possibly professional life information such as compensation information, geographic location, and ID data such as employee number. Citrix may disclose personal data to trusted third-parties which support Citrix Offerings and activities such as banks, logistics companies, approved business partners, its affiliate companies, marketing agencies, export compliance agents, data storage providers, customer support services, analytic services, and others contracted to provide operations and customer relations management. We also collect personal data from employees, contractors, and interns in order to provide payroll, benefits, software and hardware tools and other services necessary in course of their employment including crime/fraud detection and prevention, security, and for compliance with governmental, legislative, and regulatory requirements.
Privacy Policy
HR Data
California Consumer Privacy Statement supplements the Citrix Recruitment Policy Notice and applies solely to California applicants, employees, contractors and interns whose personal information was collected on or after January 1, 2019.
This policy describes how we collect and use personal information about Citrix’s current and former employees, contractors and interns globally in connection with their working relationship with us. This policy does not address the recruitment process, which is discussed in the Citrix Recruitment Privacy Notice.
HR and Non-HR Data
This Business Conduct Reporting Privacy Policy (“BCRPP” or “Policy”) applies to the information online helpline which enables reporting of conduct by our customers, partners and other external parties. This Policy does not apply to Citrix employees. The information Citrix employees submit via this helpline or via other means (such as email, phone or in person) is covered by the Citrix Internal Privacy Policy.
This notice describes how Citrix Systems, Inc. and its subsidiaries and related companies handle and protect Recruitment Data to which Citrix is provided access in connection with the recruiting process. Recruitment Data may include a variety of information, such as candidate status, work history/job data, education, compensation, employer feedback, questionnaire results, contact information, previous addresses or names, additional information provided by the candidate (e.g., a cover letter), driver’s license number as required for certain positions, references, and criminal history where permitted by law.
Non-HR Data
This California Consumer Privacy Statement supplements the Citrix.com Privacy Policy and applies solely to California consumers.
Privacy Policy applies to the personal information we obtain through Citrix properties, including websites, products, services, desktop and mobile apps, and other tools offered by Citrix that reference this Privacy Policy (“Online Channels”); offline collection, including Citrix events, surveys, questionnaires, customer user research and evaluations (“Offline Channels”); and third-party sources, including business partners, ad networks and vendors (collectively, the “Offerings”). This Privacy Policy does not apply to the personal information: an individual makes available to Citrix in connection with the recruiting process addressed by the Citrix Recruitment Policy Notice collected as part of a business conduct investigation which described in the Citrix Business Conduct Reporting Privacy Policy processed on behalf of our customers when providing Cloud, technical support and consulting services, which is described in the Citrix Data Processing Addendum. Customer end-users should direct any questions about our customer’s privacy practices to our customer who collected their information.
Verification Method
Self-Assessment
Dispute Resolution
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Citrix Systems, Inc. at:
Santa Clara, California 95054
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Citrix Systems, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Citrix Systems, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission