Other Covered Entities

Cedexis, Inc.
Citrix Podio
Citrix ShareFile
Citrix Systems, Inc.

Industries

  • Information and Communications Technology
  • Computer Hardware
  • Computer Peripherals
  • Information and Communications Technology
  • Information Technology Services
  • Computer Services
  • Information and Communications Technology
  • Information Technology Services
  • Information Services
  • Information and Communications Technology
  • Software

Participation

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/9/2017
Next Certification Due Date: 10/26/2018
Data Collected: HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/5/2016
Next Certification Due Date: 10/26/2018
Data Collected: HR, NON-HR

Purpose of Data Collection

Citrix Systems, Inc. processes personal data in order to deliver to its customers, their end users, or partners a portfolio of hardware, software, and mobile products and services including Workspace-as-a-Service, application delivery, virtualization, mobility, network delivery and file sharing solutions (the "Offerings"). These Offerings are provided and/or marketed through the Citrix.com, ShareFile.com and Podio.com websites. The type of personal data processed varies by the Offering and activity in which the customer, end user, employee or partner participates including, but not limited to: names and email addresses necessary to permit registration or authentication of an account, credit card or other billing information required for the processing of payments, details needed to provide support or information, business information necessary to apply for partner programs, enroll in training, or participate in promotions, forums, online and offline events. Personal data may also be processed as needed to provide communication, authentication as well as diagnostic or customer improvement programs. Personal data may also be processed at the request of our large enterprise customers, the extent of which is determined and controlled by the enterprise in its sole discretion, and may include, but is not limited to: first and last name; title; position; employer; data uploaded to the solution; limited contact information; and possibly professional life information such as compensation information, geographic location, and ID data such as employee number. Citrix may disclose personal data to trusted third-parties which support Citrix Offerings and activities such as banks, logistics companies, approved business partners, its affiliate companies, marketing agencies, export compliance agents, data storage providers, customer support services, analytic services, and others contracted to provide operations and customer relations management. We also collect personal data from our employees in order to provide payroll, benefits, software and hardware tools and other services necessary in course of their employment.

Privacy Policy

HR Data

Citrix Internal (HR) Privacy Policy
Description:

Citrix Internal Privacy Policy applies to the collection of employee and applicant data from all Citrix Affiliate companies including ShareFile and Podio.

Effective Date: 8/1/2017

Non-HR Data

Description:

The Citrix Systems, Inc. Privacy Policy describes what personal data is collected from those who use or employ Citrix Systems, Inc. products and services.

Effective Date: 9/30/2016

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Citrix Systems, Inc. at:

Lisa Hall
Citrix Systems, Inc.
4988 Great America Pkwy
Santa Clara, California 95054

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Citrix Systems, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Citrix Systems, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission