• Information and Communications Technology
  • Software


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/20/2016
Next Certification Due Date: 6/13/2023
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/17/2018
Next Certification Due Date: 6/13/2023
Data Collected: NON-HR

Purpose of Data Collection

Act-On provides email and other virtual communication software that allows clients to communicate with their prospects, clients, and internal teams. Act-On users decide what data is processed; within our applicable standards set by our Services Agreement and Acceptable Use Policy. Primarily the data consists of: name, business, device, locational (IP address), email, usage, behavioral, and company role. Other data may be submitted, imported, or received by Act-On users. Act-On collects and processes similar data for our own business purposes on prospects and clients. Act-On users a limited number of third-parties to process and store information.

Privacy Policy

Non-HR Data


Public facing privacy policy governing the collection, use and disclosure of information we collect through our website ( and through the use or access of the Act-On platform.

Effective Date: 4/20/2021

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Act-On Software at:

Sebastian Bibb-Barrett
Sr. Contracts Manager
Act-On Software
121 SW Morrison St. Ste 1600 Portland, OR 97204
121 SW Morrison St, #1600
Portland, Oregon 97204

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Act-On Software to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Act-On Software regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission