• Healthcare
• Healthcare Services

Purpose of Data Collection

Advance Medical’s primary focus is on delivering informational services to individuals (employees or members) and family members of our client companies (insurance and non-insurance types), at a time when medical conditions facing them seem very difficult. Advance Medical's clients are located in North America. Some clients may have a global presence where expats from EU countries are working in the United States. Services available to client members are based on providing support, advice and interpretation of medical information through the Advance Medical “Expert Medical Services" Product. Expert Medical Services provide assistance with: • Navigating through the medical system • Serving as a patient advocate for members • Giving members personalized decision support, and • Providing expert medical opinions. The request for service is initiated directly by the member or employee of a client. All calls require the collection of some information. Data collected is sometimes limited to personally identifiable information or may include protected health information. Upon receipt of all paperwork from the member, a Physician Case Manager will be assigned; and will then: • Complete a comprehensive medical history and collect details about the member’s current concerns. Initiate a request to collect medical records by the AM Patient Services Administration team. • Identify an expert or team of expert medical doctors from around the world to review member’s case. • Send the expert team de-Identified information and conduct follow-up conferences • Serve as an intermediary between the member and medical experts to gather additional data • Collect opinions of experts involved • All opinions are coordinated and incorporated into a single report by the PCM. The PCM schedules a meeting with the member to review the report of expert opinions. The member is always informed that the report is not a diagnosis but information they can review with their medical provider to consider in the next step. The Advance Medical Headquarters in Purchase NY with operations in Quincy MA and includes a medical operations team of 50-100 non-physician health professionals work out of Quincy to support a 7x24x365 availability.

Questions or Complaints?

If you have a question or complaint, please contact Advance Medical at: