Industries

  • Information and Communications Technology
  • Software
  • Application Software

Participation

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/4/2017
Next Certification Due Date: 12/7/2021
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/30/2016
Next Certification Due Date: 12/7/2021
Data Collected: NON-HR

Purpose of Data Collection

WalkMe processes personal data for the purpose of providing its Services, the ongoing operation thereof and/or for security purposes. WalkMe Services: WalkMe has developed, and owns a Software as a Service (SAAS) digital adoption platforms solutions that provide guidance and engagement tools, analytics and automation for web, mobile and desktop applications, simplifying and improving end users' and employees' experience, and increasing user engagement. WalkMe processes and collects the following types of PII from end-users: End-User IP addresses; Web application data: page title and URL; Geolocation (county and city); and analytics data of end-users' usage of the Services (solely based on customer's instruction/configuration). Please let us know if it makes things more clear, we can also setup a call, we can show the product, the type of data collected, and how it is being used to provide the service. WalkMe's privacy policy describes what personal information WalkMe processes, for what purpose WalkMe collects such information and with which third-parties WalkMe may share such personal information. WalkMe may process and collect personal information when an individual browses on WalkMe's website and i.e. provides its contact information through an ad managed by WalkMe, or when WalkMe's customers' end-users are engaging with the WalkMe services. WalkMe's privacy policy is therefore divided into 4 parts: 1. a general section describing the principles of processing: https://www.walkme.com/privacy-policy/ 2. processing related to WalkMe's customers' usage of the WalkMe Services ("System"): https://www.walkme.com/privacy-policy-system/ 3. processing related to WalkMe customers' usage of WalkMe's mobile application: https://www.walkme.com/privacy-policy-mobile/ 4. processing related to WalkMe's website visitors: https://www.walkme.com/privacy-policy-site/ WalkMe relies on the Privacy Shield when WalkMe processes information from EU based end-users and/or website visitors, and such information will be transferred to WalkMe's US-based sub-processors (which are: Amazon Web Services Inc., Akamai Inc., and Logz.io for providing hosting facilities) and WalkMe's US-based affiliate (WalkMe, Inc.). With respect to the information processed through the WalkMe Service, such personal information is limited to end-user IP addresses, Page title and URL and geolocation (only country & city), and email addresses received for the purpose of providing support. Any additional information which may be collected through the usage of the service's special features, as further described in the system privacy policy, will be conducted solely upon documented instructions of the customer and solely to the customer's benefit.

Privacy Policy

Non-HR Data

Document: Privacy Policy
Description:

Privacy Policy covers the types of data that may be processed in a customer's use of various WalkMe features and products and the purpose thereof. Privacy Policy also details the data retention practices applied by WalkMe

Effective Date: 9/15/2020
Description:

Privacy Policy covers the types of data that may be processed in a customer's use of various WalkMe features and products and the purpose thereof. Privacy Policy also details the data retention practices applied by WalkMe

Effective Date: 9/15/2020
Description:

Privacy Policy covers the types of data that may be processed in a customer's use of various WalkMe features and products and the purpose thereof.

Effective Date: 1/1/2020
Description:

This document is the current privacy policy, effective 09/25/20

Effective Date: 9/25/2020

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact WalkMe Inc. at:

Daniel Chechik
CISO
WalkMe Inc.
71 Stevenson Street
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from WalkMe Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against WalkMe Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission