• Information and Communications Technology
  • Information Services
  • Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 7/1/2020
Next Certification Due Date: 7/6/2021
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/14/2017
Next Certification Due Date: 7/2/2021
Data Collected: NON-HR

Purpose of Data Collection

SendBird provides a messaging platform to be used by users. In providing these services, SendBird may receive personal information that users provide while using the platform. Such personal information may include name, address, email address, phone number, financial information, video, audio, and usage data. SendBird uses the information internally to monitor, further develop and improve its services to better assist and conduct business with its users or customers.

Privacy Policy

Non-HR Data


SendBird Privacy Policy (available at:

Effective Date: 3/26/2020

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact SendBird, Inc. at:

Joe Pagano
Chief Financial Officer
SendBird, Inc.
400 1st Ave
San Mateo, California 94401

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from SendBird, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against SendBird, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission