• Information and Communications Technology
  • Information Services
  • Information and Communications Technology
  • Software


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/14/2017
Next Certification Due Date: 8/22/2019
Data Collected: NON-HR

Purpose of Data Collection

Sendbird provides a messaging platform to be used by users. In providing these services, SendBird may receive personal information that users provide while using the platform. Such personal information may include name, address, email address, phone number, financial information, and usage data. SendBird uses the information internally to monitor, further develop and improve its services to better assist and conduct business with its users or customers.

Privacy Policy

Non-HR Data


SendBird Privacy Policy (available at:

Effective Date: 8/25/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Smile Family, Inc. dba SendBird at:

Harry Kim
Chief Technology Officer
Smile Family, Inc. dba SendBird
107 S Railroad Ave
San Mateo, California 94401

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Smile Family, Inc. dba SendBird to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Smile Family, Inc. dba SendBird regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission