Other Covered Entities

EA Mobile (Canada Holdings) Inc.
PopCap Games, Inc.


  • Media and Entertainment


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/22/2017
Next Certification Due Date: 12/31/2019
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/12/2016
Next Certification Due Date: 12/31/2019
Data Collected: HR, NON-HR

Purpose of Data Collection

Non-HR personal data. Electronic Arts Inc. (EA) processes personal data from Swiss and EU customers for certain purposes depending on the product and/or service the customer is accessing. These purposes include to develop and operate the product and/or service requested; enable sales and/or other transactions; enable and adhere to player requests and preferences; serve and measure the effectiveness of advertising; provide technical and customer support; deliver dynamic content and important information about players' accounts, products, purchases, subscriptions and/or warranties; provide software updates; enforce EA's terms and conditions; comply with the law; survey opinions through surveys or questionnaires; analyze data to improve products and/or services; tailor and personalize customers' experiences; and/or to otherwise maintain marketing relationships. EA does not disclose personal information that directly identifies players (such as name, email, or postal address) with independent third parties without the players' consent, unless such sharing is required by law or is reasonably necessary to enforce EA's rights, property or operations, or to protect EA's players or third parties. EA otherwise discloses personal information to agents acting on its behalf with appropriate contractual safeguards in place. EA also processes personal data from those in the EU and Switzerland who make use of EA's publicly facing reporting line and from the key employees of vendors as part of EA's vendor due diligence program. HR personal data. Electronic Arts Inc. (EA) processes personal data from Swiss and EU employees and contingent workers to manage the relationship with these individuals, including to assess ability for available positions, payroll, benefits, expenses, managing operating plans, meeting governmental reporting requirements, security, health and safety, compliance and risk management, protection against theft, legal liability, fraud and abuse, and performance management. EA also processes personal data from EU and Swiss job applicants to assess their suitability for job opportunities.

Privacy Policy

HR Data

EEA Internal Privacy Policy

This is the internal privacy policy applicable to HR data of EA employees in the EEA and Switzerland.

Effective Date: 5/25/2018

Non-HR Data


This Policy describes Electronic Arts Inc.'s collection and use of its customers' personal data.

Effective Date: 9/20/2016

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Electronic Arts Inc. at:

Jacob Schatz
EVP, General Counsel
Electronic Arts Inc.
209 Redwood Shores Parkway, Redwood City, CA 94065
209 Redwood Shores Parkway
Redwood City, California 94065
Fax: 650-628-1322

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Electronic Arts Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Electronic Arts Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission