Industries

  • Information and Communications Technology
  • Software

Participation

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/1/2017
Next Certification Due Date: 10/3/2019
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/7/2016
Next Certification Due Date: 10/3/2019
Data Collected: NON-HR

Purpose of Data Collection

Hyland is the creator of certain software products, and in connection with these software products, Hyland provides product development services, hosting services, solution engineering services, professional technical services, data migration services, and product technical support services (collectively Services) to its hosted and non-hosted customers and prospective customers in the EEA through employees who may be located in the U.S. These U.S.-based employees may process Personal Data to provide Services to customers and prospective customers located in the EEA.

Privacy Policy

Non-HR Data

Description:

Privacy Shield Privacy Policy sets forth the privacy principles that Hyland follows when processing Personal Data received from customers or prospective customers located in the European Economic Area (“EEA”), which includes the European Union Member States (“EU”) as well as Iceland, Lichtenstein, and Norway, while providing services.

Effective Date: 9/19/2016

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Hyland Software, Inc. at:

Jennifer Miller
Senior Counsel - Global Privacy
Hyland Software, Inc.
28500 Clemens Rd
Westlake, Ohio 44145

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Hyland Software, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Hyland Software, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission