• Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 6/23/2017
Next Certification Due Date: 10/14/2022
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/20/2016
Next Certification Due Date: 10/14/2022
Data Collected: NON-HR

Purpose of Data Collection

As a data controller, we collect personal data from individual contacts of corporate customers, suppliers and other business partners (?EEA Business Contacts?).  From our EEA Business Contacts, we collect the following types of personal data: name, job title, company affiliation and contact information.  We also store and process personal data on behalf of our corporate customers. Our corporate customers use our software-as-a-service products to process personal data at their discretion, including data pertaining to their own subscribers, such as name, contact information, account information a payment information.    We share personal data of EEA residents with our subsidiaries, affiliates and contractors, who process personal data on behalf of Zuora. We also provide information to our channel partners, such as distributors and resellers, to fulfill product and information requests, and to provide customers and prospective customers with information about Zuora and its products and services. We also share EEA Data with other third parties for the purposes for which we receive the EEA Data (e.g., performance of contractual obligations and rights), and we may also disclose EEA Data where we are legally required to disclose (e.g., under statutes, contracts or otherwise) or where the disclosure is permitted by law or the Privacy Shield Principles and we have a legitimate business interest in such disclosure.    

Privacy Policy

Non-HR Data


In this Privacy Statement (“Statement”), we, Zuora, Inc. (“Zuora”), describe our data collection and usage practices with respect to personal data we collect through and other publicly-available web pages that directly link to this Statement (collectively the “Site”). This Statement describes how Zuora collects, uses, and stores the personal information and other information you provide on the Site. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Zuora participates in and has certified its compliance with the EU-U.S. and Swiss-US Privacy Shield Framework ( as further explained in our Privacy Shield Notice (

Effective Date: 12/15/2020

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Zuora, Inc. at:

Andrew Cohen
General Counsel - Chief Legal Officer
Zuora, Inc.
101 Redwood Shores Pkwy
Redwood City, California 94065

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Zuora, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Zuora, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission