Other Covered Entities

AnsweriQ Inc.
Natero, Inc.


  • Information and Communications Technology
  • Information Technology Services


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 2/28/2017
Next Certification Due Date: 5/19/2021
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/27/2017
Next Certification Due Date: 5/19/2021
Data Collected: HR, NON-HR

Purpose of Data Collection

We collect personal data to provide customers with our services, send them communication from our services, suggest suitable products, send requested product or service information, respond to customer service requests, administer customers' accounts with our services, send our customers promotional and marketing communications, respond to customers' questions and concerns and facilitate customers' transactions with other users when they use our services. We collect personal data of employees in the course of their employment and personal data of candidates during recruitment process when they apply for a job at Freshworks.

Privacy Policy

HR and Non-HR Data


This policy pertains to the personal information we collect when our services are used and to candidates' (who apply for jobs at Freshworks) interaction with Freshworks through Freshworks Careers.

Effective Date: 5/25/2018

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Freshworks, Inc. at:

Brian Ernst
Commercial Legal Counsel
Freshworks, Inc.
Denver Office
2950 S. Delaware Street, Suite 201
San Mateo, California 94403

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Freshworks, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Freshworks, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission