Other Covered Entities
- Information and Communications Technology
- Information Technology Services
EU-U.S. Privacy Shield Framework: Active
Swiss-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
We collect personal data to provide customers with our services, send them communication from our services, suggest suitable products, send requested product or service information, respond to customer service requests, administer customers' accounts with our services, send our customers promotional and marketing communications, respond to customers' questions and concerns and facilitate customers' transactions with other users when they use our services. We collect personal data of employees in the course of their employment and personal data of candidates during recruitment process when they apply for a job at Freshworks.
HR and Non-HR Data
This policy pertains to the personal information we collect when our services are used and to candidates' (who apply for jobs at Freshworks) interaction with Freshworks through Freshworks Careers.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Freshworks, Inc. at:
Commercial Legal Counsel
San Mateo, California 94403
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Freshworks, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Freshworks, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission