Other Covered Entities

AnsweriQ Inc.
Natero, Inc.


  • Information and Communications Technology
  • Information Technology Services


EU-U.S. Privacy Shield Framework: Inactive - Withdrawal

Original Certification Date: 2/28/2017
Inactive Start Date: 6/18/2021

Swiss-U.S. Privacy Shield Framework: Inactive - Withdrawal

Original Certification Date: 12/27/2017
Inactive Start Date: 6/18/2021

Purpose of Data Collection

We collect personal data to provide customers with our services, send them communication from our services, suggest suitable products, send requested product or service information, respond to customer service requests, administer customers' accounts with our services, send our customers promotional and marketing communications, respond to customers' questions and concerns and facilitate customers' transactions with other users when they use our services. We collect personal data of employees in the course of their employment and personal data of candidates during recruitment process when they apply for a job at Freshworks.

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact Freshworks, Inc. at:

Myriam Bahi
Privacy Lead
Freshworks, Inc.
2950 S. Delaware Street, Suite 201
San Mateo, California 94403

Appropriate statutory body with jurisdiction to investigate any claims against Freshworks, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission