• Information and Communications Technology
  • Information Technology Services
  • Computer Services


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 7/1/2017
Next Certification Due Date: 2/2/2021
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/19/2016
Next Certification Due Date: 2/2/2021
Data Collected: HR, NON-HR

Purpose of Data Collection

Webtrends is a data processor who, acting on behalf of and at the direction of our clients who are the data controllers, provides website and\ web application data analysis services based on information provided by our clients or that we collect for our clients regarding their customer interactions, including information from their web sites. Webtrends also receives human resources data from the EU on our employees and job applicants for employment-related purposes.

Privacy Policy

HR Data

Fair Processing Notice

Webtrends fair processing notice for human resources data of its employees.

Effective Date: 2/13/2019

Non-HR Data


Webtrends privacy statement for Webtrends corporate websites and SaaS solutions.

Effective Date: 10/21/2019

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Webtrends Inc. at:

Jim Goings
VP Technology & Security Operations
Webtrends Inc.
317 SW Alder, Suite 850
Portland, Oregon 97204

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Webtrends Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Webtrends Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission