Other Covered Entities
- Information and Communications Technology
- Telecommunications Services
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Public Notice - Non HR-Data - Interactive Intelligence provides call center applications for companies in the EEA to support their companies and customers. Typically, data processed will be personal (name, phone number, address, IP, email address) and in some cases sensitive (Trade union membership or individual specific including identifying numbers (SSN, CC#) depending on the individual data controller requirements. Internal Notice - HR Data - Interactive Intelligence receives or processes human resources data including personal (name, phone number, address, IP, email address) and in some cases sensitive (Trade union membership) from the EU for use in the context of the employment relationship under Privacy Shield.
Internal Privacy notice dealing with HR data from within EU. This is on our corporate Intranet and not accessible from the outside world so including the pdf version.
EU specific privacy notice. Is linked from general privacy notice
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Interactive Intelligence Group, Inc. at:
Team Lead, Compliance Program Manager
Indianapolis, Indiana 46278
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Interactive Intelligence Group, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
HR RECOURSE MECHANISM
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Interactive Intelligence Group, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission