Other Covered Entities

Interactive Intelligence CaaS Inc.
Interactive Intelligence Inc.
Interactive Intelligence PureCloud Inc.

Industries

  • Information and Communications Technology
  • Telecommunications
  • Telecommunications Services

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/21/2016
Next Certification Due Date: 11/21/2017

HR Data and Non-HR Data Collected

Public Notice - Non HR-Data - Interactive Intelligence provides call center applications for companies in the EEA to support their companies and customers. Typically, data processed will be personal (name, phone number, address, IP, email address) and in some cases sensitive (Trade union membership or individual specific including identifying numbers (SSN, CC#) depending on the individual data controller requirements. Internal Notice - HR Data - Interactive Intelligence receives or processes human resources data including personal (name, phone number, address, IP, email address) and in some cases sensitive (Trade union membership) from the EU for use in the context of the employment relationship under Privacy Shield.

Privacy Policy

HR Data

Internal Privacy_Notice
Description:

Internal Privacy notice dealing with HR data from within EU. This is on our corporate Intranet and not accessible from the outside world so including the pdf version.

Effective Date: 9/1/2016

Non-HR Data

Description:

EU specific privacy notice. Is linked from general privacy notice

Effective Date: 9/1/2016

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Interactive Intelligence Group, Inc. at:

Eric Eliason
Team Lead, Compliance Program Manager
Interactive Intelligence Group, Inc.
Indianapolis
7601 Interactive Way
Indianapolis, Indiana 46278

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Interactive Intelligence Group, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Interactive Intelligence Group, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission

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