Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/26/2017
Next Certification Due Date: 10/6/2022
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/28/2016
Next Certification Due Date: 10/6/2022
Data Collected: NON-HR

Purpose of Data Collection

Slack provides online workplace productivity tools and a platform (‘Services’) so that our customers can communicate and operate aspects of their businesses. In providing these Services, Slack collects and processes messages, files and other content our customers (each, a ‘Customer’) submit to the Services or instruct us to process on their behalves in connection with the Services ('Customer Data'). Customer Data will be used by Slack in accordance with Customer’s instructions, including any applicable terms in its agreement with Customer and Customer’s use of Services functionality, and as required by applicable law. Slack is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access to a Workspace, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services. To the extent that customers' employees human resources data is included on Slack's platform, such information is processed by Slack. However, the certification does not cover the human resources data of Slack's own EU affiliates, which Slack receives pursuant to other data transfer mechanisms. As set forth in our privacy policy, Slack also collects other information that may include personal data, such as account creation data, usage information and cookie information, and uses this information in furtherance of our legitimate interests in operating our Services, Websites and business.

Privacy Policy

Non-HR Data


Slack's Privacy Policy helps customers understand what data we collect, how we use it, and what choices they have.

Effective Date: 1/14/2021

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Slack Technologies, Inc. at:

Gabe Stern
General Counsel
Slack Technologies, Inc.
Slack Legal Department
500 Howard Street
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Slack Technologies, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Slack Technologies, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission