• Information and Communications Technology
  • Telecommunications


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/3/2016
Next Certification Due Date: 9/24/2020
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/30/2017
Next Certification Due Date: 9/24/2020
Data Collected: HR, NON-HR

Purpose of Data Collection

Lifesize collects and processes personal data of end users using Lifesize’s Services under the direction of the Customer in order to provide the Services to end users in accordance with the Terms of Service and any additional instructions provided by its Customers. We also use your information to display your identity to other users during a video call and in Chat messages, to communicate with you about features of the Services and updates, to understand how the Services are being used, to send you marketing communications, to optimize your connection to our data centers, and to improve the Services. Lifesize does not trade, rent or sell customer or user information to unaffiliated companies. However, because Lifesize is a global company, your personal information may be shared with other third parties around the world who work with or support Lifesize in its provision of products and Services. For example, we may disclose your personal information in connection with the following: •Subsidiaries & Affiliates: Lifesize may disclose personal information to Lifesize’s subsidiaries and affiliates for the purposes described in its Privacy Policy. •3rd Party Distributors and Resellers: Lifesize contracts with distributors, resellers and agents around the world to sell products and Services to Customers, and may disclose personal information to such partners for the purposes described above. •Shipping Providers: Lifesize hires shipping companies to efficiently deliver products to customers, and may provide them with only the personal information necessary for shipping and delivery purposes. •Service Providers: Lifesize may hire 3rd party service providers to perform certain tasks and functions on its behalf. For example, Lifesize may use service providers to distribute email communications to you, provide data analysis, or host a data center. All service providers are subject to strict confidentiality, privacy and security obligations and process your information only on our behalf and subject to our instructions. •Community & Social Media Platforms: If you post any information in public areas of the Website, such as community forums, blogs or other areas, it will be available to the public and we may reuse and republish such information at our discretion. •Business Transfers: Lifesize may disclose information to another business entity in the event we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business. •Protection of Lifesize & Others: Lifesize may disclose information to protect and defend its rights or property, including this Website, or if we believe that disclosure is necessary for the public interest. We may also be required by mandatory law to disclose your personal information to governmental authorities such as law enforcement agencies in countries where Lifesize provides Services or where third parties act on our behalf. •Anonymized Data: We may share anonymized information freely, but only after we redact it to ensure that recipients cannot use the data to identify you. Lifesize collects personal information that you voluntarily provide when you visit the Website in order to communicate with you about our Services, enter into transactions with Customers, and to ensure you have a positive experience when visiting the Website and using the Services. In addition, we use your personal information to keep you up-to-date on the latest product announcements, software updates, special offers, and other information we think you would like to hear about. This may occasionally include information from other companies about products and services that can add value to your Lifesize products. From time to time, we may also use your personal information to contact you online, through the mail or via telephone to participate in a market research survey so that we can gauge customer satisfaction and improve our products and services.

Privacy Policy

HR and Non-HR Data


Lifesize Privacy Policy Effective June 11, 2019.

Effective Date: 11/7/2019

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Lifesize, Inc. at:

Erin Boase
Director, Corporate Counsel
Lifesize, Inc.
1601 S. Mopac Expy., Suite 100, Austin, TX 78746
1601 S. Mopac Expy., Suite 100
Austin, Texas 78746

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Lifesize, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Lifesize, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission