• Information and Communications Technology
  • Information Technology Services
  • Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/24/2017
Next Certification Due Date: 5/24/2018
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/23/2016
Next Certification Due Date: 5/24/2018
Data Collected: NON-HR

Purpose of Data Collection

Dropbox provides a website, software, and mobile applications which allow people to store files, synchronize files across multiple devices, and collaborate with others. Dropbox offers services to individual users on both a free and paid subscription basis (Dropbox Basic and Dropbox Pro, respectively). Dropbox also offers services intended for use within teams and organizations on a paid subscription basis (Dropbox Business, Dropbox Enterprise, and Dropbox Education). Certain Dropbox services may also be accessed by Application Programming Interfaces (APIs), which taken together, are elements of the Dropbox Developer Platform. Dropbox also offers a service called Dropbox Paper, which allows people to collaborate using cloud-based documents. Dropbox collects personal information from individuals in EU member states for the purposes of providing and improving these services, entering into contracts, providing customer support, and enforcing its Terms of Service. Dropbox may disclose personal information to trusted third parties which provide Dropbox with information technology services (such as storage or processing) and customer support services. Dropbox may also disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Dropbox or our users; or (d) protect Dropbox's property rights.

Privacy Policy

Non-HR Data


The Dropbox Privacy Policy describes how Dropbox websites, software, and services collect, use, and handle users' personal information when they use Dropbox websites, software, and services (“Services”).

Effective Date: 9/1/2016

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Dropbox, Inc. at:

Robin Moore
Legal Counsel
Dropbox, Inc.
Legal Department
333 Brannan Street
San Francisco, California 94107

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Dropbox, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Dropbox, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission