• Information and Communications Technology
  • Information Technology Services
  • Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/15/2018
Next Certification Due Date: 6/4/2021
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 2/16/2017
Next Certification Due Date: 6/4/2021
Data Collected: HR, NON-HR

Purpose of Data Collection

Pegasystems and its affiliates collect the personal information of their customers, business partners, website visitors, and third-party marketing lists, and may use this information for a number of purposes, including, but not limited to, providing information about Pegasystems products, services and online services, supporting its customer or partner relationships, and processing employment applications. As part of providing technical support for its on-premises solutions and cloud offerings, Pegasystems may receive and process personal information in the course of providing professional services or support services , or incidentally provided by the customer via a shared screen, a screen shot, a customer log or a database extract. Pegasystems may share personal information with third party vendors for the purposes of providing its customers, partners, and employees products and services, event attendee registration, and keeping contact information accurate and up-to-date. Pegasystems’ contracts with these third parties contain restrictions on the third party’s use and disclosure of personal data. As a data processor, Pegasystems acts on the instructions of its customers and does not determine the purposes for which it processes the relevant personal information. Additionally, Pegasystems collects human resources data for the purpose of administering and carrying out the employment or personnel relationship.

Privacy Policy

HR Data

Privacy Policy-Internal

This is Pega's internal privacy policy, which states in general terms Pega’s commitment to complying with data privacy laws. The policy is located on Pegasystems’ legal policies page on the employee portal, and are accessible to both employees and contractors.

Effective Date: 3/31/2020

Non-HR Data


The Pegasystems Privacy Statement describes how Pegasystems collects and uses personal information from users of its online services.

Effective Date: 12/31/2019

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Pegasystems, Inc. at:

Claire Hughes
Lead Counsel EMEA and APJ
Pegasystems, Inc.
One Rogers Street
Cambridge, Massachusetts 02142

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Pegasystems, Inc. to your question or complaint, please contact the independent recourse mechanism listed below

Appropriate statutory body with jurisdiction to investigate any claims against Pegasystems, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission