Other Covered Entities

GetResponse Services, Inc.

Industries

  • Information and Communications Technology
  • Cloud Computing
  • SaaS Providers

Participation

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/20/2019
Next Certification Due Date: 7/15/2022
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/20/2019
Next Certification Due Date: 7/15/2022
Data Collected: NON-HR

Purpose of Data Collection

GetResponse Inc. provides a web-based, SaaS (Software-as-a-Service) model platform that allows to create and manage online marketing campaigns and host mailing lists. We process personal data of our customers primarily to provide the service, as well as monitor and improve its quality. We also process personal data for administrative activities like concluding agreements with customers based on the acceptance of the GetResponse Terms of Service, creating a customer account and customer authentication within the account, providing materials requested by customers or platform users, providing customer support, handling complaints and other requests, and charging due fees. We process personal data of users of our websites for the purpose of providing them with requested materials (like e-books and other training materials), signing up for our newsletter, webinar, training or any other event, as well as monitor and improve quality of our websites and their content. We also process personal data entrusted to us by the customers (such as email addresses and other information relating to their recipients) for the purpose of using the service. As described in our Privacy Policy, we use the services of third-party providers, who support certain features of our service (webinars, customer support), help us manage security incidents and provide us with analytical tools.

Privacy Policy

Non-HR Data

Description:

GetResponse Privacy Policy describes how we protect Personal Information of our Customers and Users.

Effective Date: 6/8/2021

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact GetResponse, Inc. at:

Lukasz Kolodziejczyk
Data Protection Officer
GetResponse, Inc.
3 Germay Dr, Suite 5
Wilmington, Delaware 19804

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from GetResponse, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against GetResponse, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission