Other Covered Entities

Lender Performance Group I, LLC.
LPG – International, LLC

Industries

  • Information and Communications Technology
  • Software
  • Application Software

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 7/10/2019
Next Certification Due Date: 7/9/2020
Data Collected: HR, NON-HR

Purpose of Data Collection

1) PrecisionLender Privacy Policy Lender Performance Group, LLC (dba PrecisionLender) and its subsidiaries and affiliates will process personal data in reliance on the Privacy Shield for the purposes of operating its website and providing its software platform as a data processor on behalf of our customers. Specifically, PrecisionLender processes personal data: • to allow us to run, maintain, and develop our business; • to allow us to offer and provide our services; • to allow us to conduct informational and promotional campaigns (including direct marketing) related to our services (including by phone, mail and email), keeping clients and prospective clients informed about our services and special offers that are likely to interest them; • to allow us to perform the contract we have signed with our clients, suppliers, or partners; • to allow client service management (such as, when clients contact our service desk); • to allow contract management (such as, to address our invoices to our clients); • to enhance our services and websites; • to perform research and analysis relating to our services and websites; • to perform tracking of the use of our services and websites; • to conduct market surveys; and/or • to review prospective employee submissions. Personal data processed by PrecisionLender would include biographical information, contact information, professional information and other information related to the business that a data subject represents, and testimonials of satisfied clients. We also use cookies and other similar tracking technologies that collect IP addresses, browser types, internet service providers (ISP), and the date and time the website is accessed and how it is used. We may share personal data with our service providers, who process personal data on our behalf, and who agree to use the personal data only to assist us in providing our services or as required by law. Our service providers may provide: • the application hosting platform – infrastructure and storage; • cloud storage services; • client support and communications system; • internal communication and issue tracking systems; • email software; and • CRM software. 2) HR Privacy Policy (“Privacy Shield Notice for our EU Based Employees”) Lender Performance Group, LLC (dba PrecisionLender) and its subsidiaries and affiliates will process HR personal data in reliance on the Privacy Shield for the purposes of: • administering employee health plans; • managing the employment relationship, including payroll and benefits management, training and development, performance management, health, sickness and absence management, grievance and disciplinary procedures, equal opportunities monitoring, and business continuity planning; and • complying with our legal and regulatory obligations including withholding, depositing, reporting, and paying employment taxes. HR personal data processed by PrecisionLender would include biographical information, contact information, professional information, bank account information, health or medical information related to employment, and other information related to the employment relationship. We may share HR personal data with our service providers, who process personal data on our behalf, and who agree to use the personal data only to assist us in providing our services or as required by law. Our service providers may provide: • application tracking system; • cloud storage services including document repositories and wiki/knowledge base; • benefit management tools; • expense reimbursement system; • accounting system; • employee directory; and • payroll management software or services.

Privacy Policy

HR Data

Privacy Shield Notice for our EU Based Employees
Description:

PrecisionLender’s HR privacy policy (titled “Privacy Shield Notice for our EU Based Employees”) addresses current or former PrecisionLender employees whose Personal Data we may receive in the course of their employment with PrecisionLender.

Effective Date: 6/27/2019

HR and Non-HR Data

Description:

PrecisionLender’s privacy policy is designed to assist the relevant data subjects in understanding how we collect, use, share, and retain personal data that the data subjects provide to us, or that we collect when they use our software platform and websites.

Effective Date: 6/27/2019

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Lender Performance Group LLC at:

Laura O'Grady
Director of Global Compliance
Lender Performance Group LLC
Cary, NC
4201 Congress Street, Suite 200
Charlotte, North Carolina 28209

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Lender Performance Group LLC to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Lender Performance Group LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission