Other Covered Entities

User Zoom, Inc.
UserZoom Technologies, Inc.

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/1/2017
Next Certification Due Date: 5/31/2019
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/1/2017
Next Certification Due Date: 5/31/2019
Data Collected: NON-HR

Purpose of Data Collection

We may collect contact information from visitors of our Websites, if they are interested in our product or services and would like us to contact them. Additionally, our customers use our usability testing software-as-a-service (SaaS) platform to collect responses and feedback data from third-party participants (through the surveys that our customers conduct and administer using the SaaS platform). Such data collection is by and on behalf of our customers, and the data collected may include screen shots or recordings of the survey participants' computer screens, or audio or video recordings of the survey participants (which recordings are made via the participants' Webcams). Our customer Web portal also may collect information from our customers (such as contact information or login information) so that our customers may log into the portal to create, conduct and manage their surveys, and to view the results of those surveys, as well as to access other information available to them through the portal. We also collect personal data from our potential and existing employees and personnel for purposes of administration and managing human resources for our internal purposes (e.g., payroll, taxes, employee benefits (such as healthcare insurance, stock/equity, etc.), and compliance with applicable labor laws and regulations).

Privacy Policy

HR Data

UserZoom Global HR Privacy Shield Data Privacy Policy
Description:

UserZoom's global privacy shield privacy policy for HR data. Available for viewing through the company intranet.

Effective Date: 4/16/2018

Non-HR Data

Description:

This privacy statement describes how we collect, secure, and use the personal information and data that our client (the "Client") provides through our services. It also describes the choices available to the Client regarding our use of the Client's personal information and how the Client can access and update this information. We will share the survey participant's personal information with third parties only in the ways that are described in this privacy statement. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged us.

Effective Date: 4/17/2017
Description:

This privacy statement describes how we collect, secure and use the personal information and data the survey participant provides through the surveys conducted by our clients (“Client(s)”) using our services. It also describes the choices available to the survey participant regarding our use of his/her personal information and how he/she can access and update this information. We will share his/her personal information with third parties only in the ways that are described in this privacy statement. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged us.

Effective Date: 4/17/2017
Description:

This Privacy Policy describes how we collect, use, share and secure the personal information the visitors to our Website provide through the site, https://www.userzoom.com. It also describes the Website visitors' choices regarding use, access and correction of their personal information.

Effective Date: 4/17/2017

Verification Method

TRUSTe

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact User Zoom, Inc. at:

Jordi Ibanez
Vice President of Support
User Zoom, Inc.
10 Almaden Boulevard, Suite 250
San Jose, California 95113

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from User Zoom, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against User Zoom, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission