• Travel and Tourism


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/21/2017
Next Certification Due Date: 7/13/2019
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/16/2017
Next Certification Due Date: 7/13/2019
Data Collected: NON-HR

Purpose of Data Collection

We collect personal information about our EU and Swiss customers, travellers and guests who use Egencia's corporate travel program to book their travel arrangements. We also collect personal information about our EU and Swiss website visitors and other EU and Swiss individuals who help us to operate our business (such as vendors, service providers and travel suppliers). We collect the personal information for a range of purposes, including to register you to the services; provide Egencia's services and website; send communications relating to your travels, service updates and other services that may interest you; respond to your questions and comments; measure interest in and improve our services and website; to customize your experience with Egencia; carry out surveys; resolve disputes, troubleshoot problems, and prevent unlawful or wrongful activities; enforce our Terms of Use; and as otherwise described to you at the point of data collection. We disclose personal information to our third party travel suppliers (such as the hotels, airlines, rail companies, car rental companies who fulfill your travel reservations), our third party vendors and service providers, our affiliates, others in your organization (such as your travel manager, arranger or travel director), for legal purposes, in connection with corporate transactions, upon your explicit request, and to investigate wrongdoing, defend our and others' rights, property or safety, or in connection with our Terms of Service and other agreements. Please see our Privacy Policy for further information.

Privacy Policy

Non-HR Data


U.S. Privacy Policy for

Effective Date: 4/11/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Egencia LLC (NV) at:

Kathy Shon
Corporate Privacy Counsel
Egencia LLC (NV)
333 108th Avenue NE, Bellevue, WA 98004
333 108th Avenue NE
Bellevue, Washington 98004
Fax: 425-679-7251

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Egencia LLC (NV) to your question or complaint, please contact the independent recourse mechanism listed below

Appropriate statutory body with jurisdiction to investigate any claims against Egencia LLC (NV) regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission