Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/21/2017
Next Certification Due Date: 6/3/2019
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/6/2017
Next Certification Due Date: 6/3/2019
Data Collected: NON-HR

Purpose of Data Collection

Personal Data that we collect includes customer contact information (such as your name, email address, mailings address, or phone number), billing information (such as credit card information, security code, and billing address), customer IP address, and the information that customers process on the Platform (such as names, titles, email addresses, mailing addresses, and phone numbers of your customers, leads, and contacts). We use Personal Data to conduct business, provide information and support for products and services, better understand customer needs and interests, refine and develop our business, improve services, personalize communications and ensure a quality experience for users of the Services. For example, we may use customer information to: Communicate, interact and build our relationship with customers; Contact customers with relevant promotions and information about Copper CRM, Inc. and affiliated third-parties; Process, fulfill and follow up on transactions and requests for products, services, support, training and information; Send customers reminders about the expiration of subscriptions (trial or paid) for Services; Create and maintain an account and register Services; Bill and accept payment from customers for Services; Engage in market research; Measure, analyze and improve our products and services, the effectiveness of our Site or Services, and our advertising and marketing; Notify customers about updates to our blogs; Monitor customers use of the Services; Tell customers when updates and new product versions are available; Personalize content and advertising; Help identify and communicate offers of products, programs and services that may be of interest to customers; Send “refer-a-friend” email on your behalf with customers consent; Consider employment application; Comply with legal requirements; Enforce our terms of service, and prevent fraud and other prohibited or illegal actives; Provide agreed upon diagnostic, monitoring and management services; or Better communicate with customers.

Privacy Policy

Non-HR Data

Description:

This privacy policy covers how we handle customer data collected through the Copper CRM, Inc. service.

Effective Date: 3/27/2017

Verification Method

TRUSTe

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Copper CRM, Inc. at:

Chris Cheng
CTO
Copper CRM, Inc.
301 Howard St #600
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Copper CRM, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Copper CRM, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission