Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/21/2017
Next Certification Due Date: 5/25/2022
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/6/2017
Next Certification Due Date: 5/25/2022
Data Collected: NON-HR

Purpose of Data Collection

Personal data that we collect includes customer contact information (such as name, email address, mailings address, or phone number), billing information (such as credit card information, security code, and billing address), customer IP address, and the information that customers process on our customer relationship management platform ("Platform") (such as names, titles, email addresses, mailing addresses, and phone numbers of their customers, leads, and contacts). We use personal data to conduct business, provide information and support for products and services, better understand customer needs and interests, refine and develop our business, improve services, personalize communications and ensure a quality experience for users of our services. For example, we may use personal data to: Communicate, interact and build our relationship with customers and potential customers; Contact customers and potential customers with relevant promotions and information about Copper CRM, Inc. and affiliated third-parties; Process, fulfill and follow up on transactions and requests for products, services, support, training and information; Send customers and potential customers reminders about the expiration of subscriptions (trial or paid) for our services; Create and maintain an account and register services; Bill and accept payment from customers for our services; Engage in market research; Measure, analyze and improve our products and services, the effectiveness of our website or services, and our advertising and marketing; Notify customers and potential customers about updates to our blogs; Monitor customers' and potential customers' use of our services; Tell customers and potential customers when updates and new product versions are available; Personalize content and advertising; Help identify and communicate offers of products, programs and services that may be of interest to customers and potential customers; Send “refer-a-friend” email on customers' behalf with the customer's consent; Consider employment application; Comply with legal requirements; Enforce our terms of service, and prevent fraud and other prohibited or illegal actives; Provide agreed upon diagnostic, monitoring and management services; or Better communicate with customers and potential customers.

Privacy Policy

HR and Non-HR Data

Description:

This Privacy Policy describes our privacy and data protection practices on our website https://www.copper.com/ and customer relationship management (CRM) platform located at https://app.prosperworks.com/users/sign_in, including our applications for mobile devices.

Effective Date: 9/8/2020

Non-HR Data

Description:

Copper CRM's privacy policy governs Copper's use of customers' and potential customers' personal data. It updates the version previously provided to include certain information related to the data privacy rights of California residents.

Effective Date: 5/22/2020

Verification Method

TRUSTe

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Copper CRM, Inc. at:

Ben Hance
General Counsel
Copper CRM, Inc.
301 Howard St #600
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Copper CRM, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Copper CRM, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission