EU-U.S. Privacy Shield Framework: Active
Swiss-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Syndigo processes personal data for the purposes of: (1) enabling the use of its web-based software application Content Experience Hub (“CXH”); (2) improving CXH; and; (3) responding to CXH users’ requests or questions. The personal data processed by Syndigo includes: (1) biographical information, such as first and last name; (2) professional information, such as business email and company name; (3) contact information, such as email address and, username; and (3) any other type of personal data that CXH users may potentially submit at users own discretion using the CXH “Product Feedback” functionality. We may share Personal Data with our subsidiaries and affiliates, as well as with our service providers, who process Personal Data on our behalf and who agree to use the Personal Data only to assist us in operating CXH or as required by law. Our service providers may provide: application hosting services; cloud storage services; IT services; customer support services; security services; email software; analytics services; and CRM software.
This Privacy Notice (the “Notice”) addresses data subjects whose personal data Syndigo LLC (“Syndigo”) may receive in its web-based software application Content Experience Hub (“CXH”). In this circumstance, Syndigo acts only as a storage and service provider, without any interest or knowledge about what is being stored, and in general shall only access such data at its customers’ request in connection with customer support or account administration matters, as is reasonably necessary in order to provide the services that Syndigo’s customers have directed Syndigo to provide, or as may be required by law. This Notice does not apply to personal data Syndigo collects by other means, such as personal data that Syndigo receives directly through Syndigo’s own publicly accessible website (www.syndigo.com) or as part of Syndigo’s sales and marketing efforts, or the personal data of Syndigo’s employees.
Verification MethodVeraSafe Privacy Shield Program
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Syndigo LLC at:
Information Security Director
Chicago, Illinois 60604
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Syndigo LLC to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Syndigo LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission