Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/9/2020
Next Certification Due Date: 3/30/2022
Data Collected: NON-HR

Purpose of Data Collection

Instana is providing Application and Infrastructure Performance Monitoring (APM). We process personal data in several events including but not limited to: To register you as a new customer and contact you; To sign you up for an account with us or register you for a free-trial account, and provide our services, to manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey; Asking you to leave a review or complete a survey and using your opinions to improve our products; To administer and protect our business and our product website (including troubleshooting, data analysis, testing, system maintenance, provision of the live chat, support, reporting and hosting of data); To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you; To carry out Twitter and LinkedIn conversion tracking; To use data analytics to improve our products, products/services, marketing, customer relationships and experiences; To make suggestions and recommendations to you about goods or services that may be of interest to you and send you our newsletter. We also collect data of visitors to our public website https://instana.com or when you apply for employment. Customers might configure our service to collect personal data beyond that. We might share personal data with certain third parties working as indicated in our Privacy Policies to provide our service and to fulfill legal obligations - with your consent where required. Please see our Privacy Policies for further information.

Privacy Policy

Non-HR Data

Description:

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you use any of Instana's products. The term "personal data" comprises all data that can be used to directly or indirectly personally identify you.

Effective Date: 11/10/2020
Description:

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to directly or indirectly personally identify you.

Effective Date: 11/10/2020

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Instana, Inc. at:

Mirco Kater
Information Security Officer
Instana, Inc.
222 South Riverside Plaza, 15th Floor Chicago
Chicago, Illinois 60606

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Instana, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Instana, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission