Other Covered Entities

Convergence, LLC
DMX Holdings, LLC
DMX Residential Holdings, LLC
DMX Residential, LLC
Mood Media Borrower, LLC
Mood Media Co-Issuer, Inc.
Mood Media Holdings, LLC
Mood Media LLC
Mood Media North America Holdings Corp.
Mood Media North America, LLC
Mood US Acquisition1, LLC
Muzak Capital, LLC
Muzak Holdings LLC
Muzak LLC
Playnetwork, Inc.
ServiceNET Exp, LLC
Technomedia NY, LLC
Technomedia Solutions, LLC


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/10/2018
Next Certification Due Date: 9/8/2023
Data Collected: HR, NON-HR

Purpose of Data Collection

Mood Media LLC transfers HR data for financial planning and analysis purposes as well customer service data (i.e. call logs, recordings, etc.) that is reviewed in the US for quality control. With respect to the non-HR data, this would be recordings between Mood Media's customer service employees and Mood Media customers. Mood Media records these calls so that they may be reviewed by Mood Media supervisors for quality assurance.

Privacy Policy

HR Data

HR Data Privacy Policy

This Human Resources Data Privacy Policy describes a baseline set of common principles governing the handling of Human Resources data within Mood Media, under the applicable data protection legislation.

Effective Date: 7/17/2018

Non-HR Data


This Privacy Policy describes the Mood Media’s practices regarding its collection and use of personal data collected through the Mood Media Site located at us.moodmedia.com (the “Site”), which is operated by Mood Media Corporation, its subsidiaries and affiliates around the globe.

Effective Date: 9/8/2022

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Mood Media LLC at:

Natasha Cropper
Legal Administrative Operations Manager
Mood Media LLC
2100 S-IH 35 Frontage Road, Suite 201, Austin, TX 78759
2100 S IH-35 Frontage Road, Suite 201
Austin, Texas 78704

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Mood Media LLC to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Mood Media LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission