Other Covered Entities
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Mood Media LLC transfers HR data for financial planning and analysis purposes as well customer service data (i.e. call logs, recordings, etc.) that is reviewed in the US for quality control. With respect to the non-HR data, this would be recordings between Mood Media's customer service employees and Mood Media customers. Mood Media records these calls so that they may be reviewed by Mood Media supervisors for quality assurance.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Mood Media LLC at:
Legal Administrative Operations Manager
Austin, Texas 78704
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Mood Media LLC to your question or complaint, please contact the independent recourse mechanism listed below
HR RECOURSE MECHANISM
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Mood Media LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission