Other Covered Entities

Convergence, LLC
DMX Holdings, LLC
DMX Residential Holdings, LLC
DMX Residential, LLC
DMX, LLC
Mood Media Borrower, LLC
Mood Media Co-Issuer, Inc.
Mood Media Holdings, LLC
Mood Media LLC
Mood Media North America Holdings Corp.
Mood Media North America, LLC
Mood US Acquisition1, LLC
Muzak Capital, LLC
Muzak Holdings LLC
Muzak LLC
ServiceNET Exp, LLC
Technomedia NY, LLC
Technomedia Solutions, LLC

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/10/2018
Next Certification Due Date: 9/8/2021
Data Collected: HR, NON-HR

Purpose of Data Collection

Mood Media LLC transfers HR data for financial planning and analysis purposes as well customer service data (i.e. call logs, recordings, etc.) that is reviewed in the US for quality control. With respect to the non-HR data, this would be recordings between Mood Media's customer service employees and Mood Media customers. Mood Media records these calls so that they may be reviewed by Mood Media supervisors for quality assurance.

Privacy Policy

HR Data

Privacy Policy
Description:

This Privacy Policy describes Mood’s practices regarding the collection, use and disclosure of information we collect about you when you use our website (www.moodmedia.com) including our subdomains such as our blog, the customer portal and other customer service and customer billing and payment systems, web applications and other web properties (collectively, “Sites”).

Effective Date: 7/17/2018

Non-HR Data

Description:

This Privacy Policy describes Mood’s practices regarding the collection, use and disclosure of information we collect about you when you use our website (www.moodmedia.com) including our subdomains such as our blog, the customer portal and other customer service and customer billing and payment systems, web applications and other web properties (collectively, “Sites”).

Effective Date: 7/13/2018

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Mood Media LLC at:

Jennifer Richardson
Vice President, Deputy General Counsel
Mood Media LLC
2100 S IH-35 Frontage Road, Suite 201
Austin, Texas 78704

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Mood Media LLC to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Mood Media LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission