Industries

  • Information and Communications Technology
  • Information Technology Services
  • Data Processing Services

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 3/27/2019
Next Certification Due Date: 3/26/2020
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 3/27/2019
Next Certification Due Date: 3/26/2020
Data Collected: NON-HR

Purpose of Data Collection

We provide help desk software for our b2b customers, who use it for customer support with their clients. We capture personal data (name, email, ip address) of users of our system, as well as our customer's data, which we process on our customer's behalf and with their consent. That data includes emails, tweets, facebook posts. More information can be found here: https://www.groovehq.com/our/privacy

Privacy Policy

Non-HR Data

Description:

Groove Privacy Policy

Effective Date: 5/25/2018

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Groove Networks LLC at:

Alexander Turnbull
CEO
Groove Networks LLC
2 Dearborn Street
Newport, Rhode Island 02840

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Groove Networks LLC to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Groove Networks LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission