• Information and Communications Technology
  • Telecommunications
  • Telecommunications Services


Swiss-U.S. Privacy Shield Framework: Inactive - Lapse

Original Certification Date: 12/9/2019
Inactive Start Date: 5/1/2022

EU-U.S. Privacy Shield Framework: Inactive - Lapse

Original Certification Date: 12/20/2018
Inactive Start Date: 5/1/2022

Purpose of Data Collection

Dialpad processes customer data during the use of our products. Dialpad stores data such as call logs, messages, voicemails, transcriptions and recordings. This personal data is required to be stored and processed by Dialpad to provide services to our customers. Customer data is processed within our cloud infrastructure which is reliant on Google Cloud platform for storage and processing. Additionally, Dialpad processes human resources data for use in the employment context.

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact Dialpad, Inc. at:

Preston Thomas
Privacy and Compliance Counsel
Dialpad, Inc.
12935 Alcosta Blvd. #559
San Ramon, California 94583

Appropriate statutory body with jurisdiction to investigate any claims against Dialpad, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission