- Information and Communications Technology
- Telecommunications Services
Swiss-U.S. Privacy Shield Framework: Active
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Dialpad processes customer data during the use of our products. Dialpad stores data such as call logs, messages, voicemails, transcriptions and recordings. This personal data is required to be stored and processed by Dialpad to provide services to our customers. Customer data is processed within our cloud infrastructure which is reliant on Google Cloud platform for storage and processing. Additionally, Dialpad processes human resources data for use in the employment context.
HR and Non-HR Data
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Dialpad, Inc. at:
Privacy and Compliance Counsel
San Ramon, California 94583
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Dialpad, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Dialpad, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission