Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/9/2019
Next Certification Due Date: 1/9/2021
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/20/2018
Next Certification Due Date: 12/8/2020
Data Collected: HR, NON-HR

Purpose of Data Collection

Dialpad processes customer data during the use of our products. Dialpad stores data such as call logs, messages, voicemails, transcriptions and recordings. This personal data is required to be stored and processed by Dialpad to provide services to our customers. Customer data is processed within our cloud infrastructure which is reliant on Google Cloud platform for storage and processing.

Privacy Policy

HR and Non-HR Data


This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage.

Effective Date: 5/17/2018

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Dialpad, Inc. at:

John Brydon
Dialpad, Inc.
100 California St. Suite 500
San Francisco, California 94111

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Dialpad, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Dialpad, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission