• Information and Communications Technology
  • Software
  • Application Software


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/7/2018
Next Certification Due Date: 7/20/2021
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/7/2018
Next Certification Due Date: 7/20/2021
Data Collected: HR, NON-HR

Purpose of Data Collection

In general, the personal information that Loom, Inc. collects enables us to provide services to users. We use the personal information for different purposes depending upon the services being provided. Among other things, these purposes may include the following: developing, operating, improving, delivering, maintaining, and protecting our services; communicating with our users; monitoring and analyzing trends and usage; personalizing our services; displaying content; processing payments; updating our records; generally maintaining user accounts; and fraud prevention. We may share personal information with third parties, as described in our Privacy Policy. These third parties include other users; service providers; and other third parties for legal, marketing and advertising and other reasons or entry into bankruptcy or as part of a transaction such as a merger, acquisition or asset sale. We detail everything in-depth in our privacy policy: We detail third-parties (all of which we have signed DPAs and of whom uphold Privacy Shield as well) here: Please note that the aforementioned privacy overview is *not* meant to be read as our official privacy policy. It is meant to help our users understand how their data is being used/where it's being sent more transparently. By deleting their Loom account, our users automatically trigger GDPR API calls with every listed third-party that will remove their data from their systems as well as ours.

Privacy Policy

HR and Non-HR Data


Updated version of our Privacy Policy as of 7-17-2020. The link attached will be where the newest version of the Privacy Policy will be published after we receive notification from the Privacy Shield team to publish the Privacy Shield-consistent privacy policy.

Effective Date: 7/28/2020

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Loom, Inc. at:

Erica Tom
Risk & Compliance Manager
Loom, Inc.
140 2nd St, Floor 3
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Loom, Inc. to your question or complaint, please contact the independent recourse mechanism listed below

Appropriate statutory body with jurisdiction to investigate any claims against Loom, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission