- Information and Communications Technology
- Information Technology Services
- Software Development Services
EU-U.S. Privacy Shield Framework: Active
Swiss-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
AnchorFree collects personal information from website visitors and application users to provide, maintain, and improve its services and for marketing purposes as permissible under applicable law. AnchorFree may process personal information in connection with a website visitor or app user’s efforts to: (a) provide and improve the VPN service via mobile and desktop apps; (b) register for an account and purchase Premium services; (c) request contact with a customer support agent; or (d) submit questions or inquiries. AnchorFree may also use website visitors’ and app users’ information to help monitor and analyze usage patterns on the services, to diagnose and resolve issues with the services, and otherwise improve and protect the services from potential threats/ abuse. In addition, AnchorFree collects commercial customer registration information when a commercial customer registers to use AnchorFree’s VPN, proxy, URL filtering and related services, which may include their name, company name, email address, and phone number. AnchorFree uses this information to communicate with its customers and to provide notices, as appropriate. AnchorFree may also collect personal information from vendors and other business partners for business management purposes. In connection with providing its commercial services, AnchorFree acts as a data processor and hosts and processes end-user data and other business data on behalf and upon instructions of its customers, which may include personal information. In this context, customers are data controllers. AnchorFree only processes this data on behalf of customers and any exposure to or use of such data is associated with performing AnchorFree’s contractual obligations to its customer as a processor. AnchorFree discloses personal data to entities within the AnchorFree group and business partners, on a need-to-know basis. AnchorFree uses third-party service providers to process personal data on AnchorFree’s behalf, such as fraud prevention, analytics and VPN infrastructure. AnchorFree may also need to disclose personal data to public authorities, as required by law.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact AnchorFree Inc. at:
Redwood City, California 94063
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from AnchorFree Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against AnchorFree Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission