- Information and Communications Technology
- Analytics Software
EU-U.S. Privacy Shield Framework: Active
Swiss-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
As a data processor for its business customers, the Looker Platform creates a single, governed location for users to access their data. Looker collects information about all customer and user interactions with the Site and Platform (“Usage Data”) and how the Platform is performing (“Analytics Data”). Usage Data may include information regarding any interaction with the Platform, such as which functionalities are used and the frequency of use (e.g., pages visited, actions taken, queries run, fields added, user accounts, account roles, and connected database types.) Looker’s customers may disable tracking of Usage Data for the Platform. Analytics Data includes information gathered via Looker’s use of a service that validates Licensing status and usage, and which sends data to Looker concerning the performance of the Platform. Additionally: -To respond to requests for information, products, or services, and to provide customer service and support. -To administer Looker User accounts for the Site or Platform, including billing and payment. -To deploy, enable and authenticate access and use of the Site or Platform, and to enable Looker customers and users to communicate, collaborate, and share information with those they designate. -To send technical notices, product release updates, security alerts, and support and administrative messages. - To apply information security policies and controls on the Site and Platform, including overall Site and Platform integrity, identity management and and account authentication. -To inform customers and users about Looker products and services, features and functions, supporting tools and product/platform training . -For legal compliance, such as to enforce our legal rights, to comply in good faith with applicable laws, and to protect users of the Site. -For other general business purposes, such as: to provide, operate, maintain, make modifications to and improve the Site and Platform (including but not limited to corporate financial management and reporting, security and technical operations), and for marketing and advertising products/platform/services and related events, product/platform/service enhancement research and development.
The Looker Employee Privacy and Data Protection Policy applies Privacy Shield Principles to our EMEA-based employees, who are located in Ireland and the UK.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Looker Data Sciences, Inc. at:
Chief Privacy and Data Ethics Officer
Santa Cruz, California 95060
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Looker Data Sciences, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Looker Data Sciences, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission