Industries

  • Information and Communications Technology
  • Software
  • Software Development Tools

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 1/2/2019
Next Certification Due Date: 12/15/2021
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 1/2/2019
Next Certification Due Date: 12/15/2021
Data Collected: NON-HR

Purpose of Data Collection

Backtrace processes software diagnostic information on behalf of our customers. Our customers are considered data controllers, and when we collect information on their behalf, it is only in accordance with their instructions. We make use of third party data services (i.e. hosting, backup, monitoring) and may need to share user information with them in the course of doing business. We do not provide the right to use that information beyond what is necessary to assist us.

Privacy Policy

Non-HR Data

Description:

Backtrace Privacy Policy

Effective Date: 11/15/2020

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Backtrace I/O at:

Jason Davis
VP, Product Management
Backtrace I/O
530 7th Ave, Suite 804
New York City, New York 10018

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Backtrace I/O to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Backtrace I/O regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission