- Information and Communications Technology
- Software Development Tools
EU-U.S. Privacy Shield Framework: Active
Swiss-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Backtrace processes software diagnostic information on behalf of our customers. Our customers are considered data controllers, and when we collect information on their behalf, it is only in accordance with their instructions. We make use of third party data services (i.e. hosting, backup, monitoring) and may need to share user information with them in the course of doing business. We do not provide the right to use that information beyond what is necessary to assist us.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Backtrace I/O at:
VP, Product Management
New York City, New York 10018
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Backtrace I/O to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Backtrace I/O regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission