- Information and Communications Technology
- Application Software
EU-U.S. Privacy Shield Framework: Active
Swiss-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Demio is a webinar platform for marketing teams. During the registration process of a webinar, Demio's registration forms capture at minimum the first name and email address of the webinar registrant. Customers can add new custom fields to registration forms to capture more data, but all this information is used at the discretion of the customer running the event. Demio (the organization) uses the Name and Email to provide a personalized join link for the event and tracks the registrant usage on the webinar (things like length of time on webinar, device, engagement, and what they sent in chat). These webinar related items are saved in Demio for the customer to review after the event. Demio customer's have the ability to send that registrant data to a 3rd party integration via our API or internal integration. Once the webinar is over, they can also download the customer data at any time with a CSV export. With Demio's new GDPR account compliance turned on, Demio will request that registrants confirm that they allow the company to capture their information for marketing purposes. We require this opt-in confirmation to register for the event. Demio registrants have the ability to unsubscribe to any event registration, delete their information from the customer account, and can request for hosts to delete their information at any time. Demio also has the ability to delete customer's registrants data if they request and we can delete customer data at any time (which includes all customer information, webinar data, and webinar media files). Demio does not store any customer Credit Cards or personal data of customers outside of basic account info (Name, Email, Phone, Last 4 card, Company name, and Company email). All billing details are handled by 3rd party company Stripe.
This covers our compliance for the security of data, handling of cookies/customer information, and links to our Verasafe Dispute resolution service. This was updated on March 19, 2020 due to changes in GDPR and California policies.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Demio, Inc at:
Vice President, IT
Seattle, Washington 98104
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Demio, Inc to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Demio, Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission