Other Covered Entities

Autotask Corporation
Backupify, Inc.
Datto, Inc.
Open Mesh, Inc.

Industries

  • Information and Communications Technology
  • Information Technology Services
  • Computer Services

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/22/2018
Next Certification Due Date: 5/14/2020
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/22/2018
Next Certification Due Date: 5/14/2020
Data Collected: NON-HR

Purpose of Data Collection

Our Privacy Shield certification covers Personal Data we collect to market, sell, provision, and manage our products. We are generally considered a controller of such Personal Data. This includes data such as name, address, email, billing information, IP address, and product logging and usage information. We also use such Personal Data to conduct and manage our business, including for internal administrative and analytics purposes, and to comply with our legal and compliance obligations, policies and procedures. We collect and process Personal Data as part of the products and services we offer; we are processors of such Personal Data. We give our customers the ability to use data centers located in the European Economic Area and/or the United Kingdom for the main processing associated with most of our products. Our Privacy Shield certification covers Personal Data for which we are a processor if we agree with our customer that the processing of such Personal Data is covered by our Privacy Shield certification. Our Privacy Shield certification also covers Personal Data related to technical and administrative support for a Product or its management portal even if the product’s processing takes place in a data center in the European Economic Area and/or the United Kingdom.

Privacy Policy

Non-HR Data

Description:

Our Privacy Shield certification covers Personal Data we collect to market, sell, provision, and manage our products. We are generally considered a controller of such Personal Data. This includes data such as name, address, email, billing information, IP address, and product logging and usage information. We also use such Personal Data to conduct and manage our business, including for internal administrative and analytics purposes, and to comply with our legal and compliance obligations, policies and procedures. We collect and process Personal Data as part of the products and services we offer; we are processors of such Personal Data. We give our customers the ability to use data centers located in the European Economic Area and/or the United Kingdom for the main processing associated with most of our products. Our Privacy Shield certification covers Personal Data for which we are a processor if we agree with our customer that the processing of such Personal Data is covered by our Privacy Shield certification. Our Privacy Shield certification also covers Personal Data related to technical and administrative support for a Product or its management portal even if the product’s processing takes place in a data center in the European Economic Area and/or the United Kingdom.

Effective Date: 3/29/2019

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Datto, Inc. at:

Carol Ross
Senior Counsel
Datto, Inc.
101 Merritt 7, 7th Floor, Norwalk, CT 06851
101 Merritt 7, 7th Floor
Norwalk, Connecticut 06851

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Datto, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Datto, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission