Other Covered Entities

Ribbon Communications Federal Inc.
Ribbon Communications Inc.
Ribbon Communications Operating Company, Inc.

Industries

  • Information and Communications Technology
  • Software

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/19/2018
Next Certification Due Date: 4/6/2023
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/19/2018
Next Certification Due Date: 4/6/2023
Data Collected: HR, NON-HR

Purpose of Data Collection

Ribbon Communications and its affiliated companies (collectively "Ribbon") provides a wide range of industry leading communications products and services. In this context, Ribbon collects and processes personal data in connection with: (i) customer relations management, (ii) product and service provision and fulfillment including technical support, (iii) provision of subscribed Unified Communications services, (iv) provision of user enhanced and customized website experience, and (v) sales and marketing activities. Personal data may pertain to current, prospective and past customers, resellers, partners, vendors, suppliers and subcontractors, and service end users. Depending on the product or service being consumed, provided or subscribed to, this data may include business contact information, Customer Proprietary Network Information (CPNI), messaging, voicemail, video, and media files, cookies and web beacons. Ribbon discloses personal data to its affiliates and subcontractors (i) as set forth in the Privacy Policy for the purposes described above, and (ii) to verified third parties when required in compliance with enforceable and mandatory subpoenas, court orders and associated legal obligations. In connection with prospective, current and former employees, consultants and subcontractors, Ribbon processes human resources information in a reasonable and lawful manner in order to (i) fulfill its obligations under applicable employment laws and employee agreements and contracts, (ii) perform employment verification, (iii) perform personnel planning, personnel controlling, personnel development and personnel reporting, (iv) record working hours, (v) administer benefits, and (vi) maintain and protect the organization's information systems and networks. This data includes data associated with (i) enabling effective communications - email address, mailing address, telephone numbers, (ii) company identifiers, (iii) compensation, benefits and leave information, (iv) employment history and performance, (v) government issued identifiers, (vi) facilities access records, (vii) networking and communications data, and (viii) payroll, banking and finance information. Ribbon discloses human resources data to its service providers and, where required, applicable government agencies as described in the Employee Privacy Policy.

Privacy Policy

HR Data

Ribbon Employee Privacy Policy
Description:

The policy covers HR data.

Effective Date: 12/25/2020

Non-HR Data

Description:

Policy covers customer and non-HR data.

Effective Date: 11/13/2020

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Ribbon Communications, Inc. at:

Charles Raphun
Deputy General Counsel
Ribbon Communications, Inc.
5927 South Miami Blvd., Suite 150, Morrisville, NC 27560
6500 Chase Oaks Blvd, Suite 100
Plano, Texas 75023
Fax: (919) 740-9660

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Ribbon Communications, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Ribbon Communications, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission