Industries

  • Information and Communications Technology
  • Software
  • Application Software

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/23/2018
Next Certification Due Date: 5/23/2019
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/23/2018
Next Certification Due Date: 5/23/2019
Data Collected: HR, NON-HR

Purpose of Data Collection

Nuance Communications provides speech and imaging applications. Current business products focus on server and embedded speech recognition, telephone call steering systems, automated telephone directory services, medical transcription software and systems, optical character recognition software, and desktop imaging software. Non-human resources data: Data is processed as needed to provide specific products or services to consumers or businesses, for sales and marketing to consumers and businesses; operating, developing, improving and tuning services and products; payment and financial processing and management; supplier, vendor and partner relationship management; security and fraud prevention; compliance with regulatory requirements and requests from governmental, legislative and regulatory bodies; and customer support and relationship management. Data is disclosed to third parties as detailed in our Privacy Policy, including: in situations in which we have consent and for external processing. Human resources data: Data is processed for various employment purposes, including: recruitment and staffing; compensation, benefit programs and payroll; performance management and training; compliance and risk management; workplace management; protection against injury, theft, legal liability, fraud and abuse; and other business purposes. Data is disclosed to third parties as detailed in our Privacy Policy, including for business-related and legal purposes.

Privacy Policy

HR Data

HR Privacy Policy
Description:

Describes how Nuance collects and processes employee data. Available to employees on Nuance's intranet. TRUSTe will serve as the dispute resolution provider.

Effective Date: 4/24/2018

Non-HR Data

Description:

Describes the personal information that we process and why we process it, how we use that personal information, and the choices we offer to data subjects to control the use of their personal information data. TRUSTe will serve as the dispute resolution provider.

Effective Date: 4/24/2018

Verification Method

TRUSTe

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Nuance Communications, Inc at:

Jon Wilkinson
Senior Counsel/Privacy Program Manager
Nuance Communications, Inc
1 Wayside Road
Burlington, Massachusetts 01803

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Nuance Communications, Inc to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Nuance Communications, Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission