- Information and Communications Technology
- Application Software
EU-U.S. Privacy Shield Framework: Inactive - Lapse
Swiss-U.S. Privacy Shield Framework: Inactive - Lapse
Purpose of Data Collection
All of our data storage systems are based in the United States; we have global customers. Advocately, Inc. (“We” or “Our”) receives and process on behalf of our customers through our online advocacy management platform (the “Services”). We process Customer Data submitted by customers for the purpose of providing the Services to customers. To fulfill these purposes, we may access data to provide the Services, to prevent or address service or technical problems, to respond to customer support matters, to follow the instructions of our customer who submitted the data, or in response to contractual requirements with our customers. As a Data Controller, we collect the following data as and when provided by our customers. First and Last names Email Company name Company Logo Last sign in at Product usage metrics As a Data Processor, we collect data as and when it is provided by our customers, this data is dynamic by account and is only collected due to explicit customer actions; i.e. uploading a CSV file, integrating a CRM, integrating a Survey software and importing Survey Responses. The third parties who receive our data as subprocessors are listed in full here (https://www.advocate.ly/subprocessors/); they are all located in the United States. salesforce.com, inc. is a Cloud Service Provider; in this context, we utilize their Heroku platform for serving our website. Elasticsearch BV is a Cloud Service Provider; in this context, we utilize their Elastic Cloud product as a Database. Segment.io, Inc. as a Cloud-based hub for Customer data; we use Segment as an intermediary to send data to other subprocessors (Freshworks, Inc and Intercom, Inc). Freshworks, Inc. as a Cloud-based CRM Service; We use the Freshsales product for managing customer accounts and retaining a log of communications with our customers. Intercom, Inc. as a Cloud-based CRM Service; Intercom is used to provide in-app communication to our customers as well as send emails with tips about our products/services. This platform also contains some information about how our customers have used our products/services. Mailgun Technologies, Inc. as a Cloud-based Email Notification Service; We utilize Mailgun as an email provider; we send our customers transactional emails regarding their Advocately accounts and it is also the platform that our customers use to communicate with their customers through our platform.
Questions or Complaints?
If you have a question or complaint, please contact Advocately, Inc at:
Wilmington, Delaware 19808
Appropriate statutory body with jurisdiction to investigate any claims against Advocately, Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission