Other Covered Entities

Librato, Inc.
Loggly, Inc.
Papertrail, Inc.
SolarWinds Worldwide, LLC

Industries

  • Information and Communications Technology
  • Software

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/22/2018
Next Certification Due Date: 5/22/2019
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/22/2018
Next Certification Due Date: 5/22/2019
Data Collected: NON-HR

Purpose of Data Collection

SolarWinds provides to its customers various products – including IT management and monitoring software and solutions such as network, systems and database management, security solutions, applications and infrastructure monitoring, and IT helpdesk tools and related maintenance and support services (Services)–– to customers, directly, and through distributors, resellers, and managed service providers (MSPs). In order to provide the Services, SolarWinds receives and processes certain data related to its customers use, including performance data regarding specific devices, network traffic data, and related network performance data, as well as other data that customers may submit to us in order to receive support services. The data processed may include personal data accessed, collected, created, received or otherwise processed for the purpose of delivering our Services to customers. SolarWinds has no control over the personal data that customers collect using or provides to SolarWinds in the course of using its Services. We also collect data from our business customers that could include personal information about individual business contacts and authorized users, which we may use for our own business purposes. The categories of personal data that may be transferred and processed by our customers for use of the Services, which are controlled by the customers and their end users include: name, contact data, job category or title, geolocation, usage data, IP address, user identification number or name, or infrastructure information. SolarWinds collects information from our customers including: name, business contact information, payment details, usage history, and customer service records. These may contain personal information about individual business contacts (i.e., personnel of the business customer) as well as information about the customers’ authorized users or customers.

Privacy Policy

Non-HR Data

Description:

SolarWinds is committed to protecting the privacy of those involved in its business. The Privacy Notice is meant to help providing understanding around what personal data we collect, why we collect it, and what we do with it.

Effective Date: 3/15/2018

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact SolarWinds Parent Inc. at:

Jennifer Zador
Associate General Counsel
SolarWinds Parent Inc.
7171 Southwest Parkway, Building 400, Austin, TX 78735
7171 Southwest Parkway, Building 400
Austin, Texas 78735

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from SolarWinds Parent Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against SolarWinds Parent Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission