EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/11/2018
Next Certification Due Date: 4/25/2020
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/11/2018
Next Certification Due Date: 4/25/2020
Data Collected: NON-HR

Purpose of Data Collection

SocketLabs Acquisition, LLC (“SocketLabs”) processes personal data in reliance on the Privacy Shield for the purposes of providing our hosted SocketLabs On-Demand email service (“Email Service”) as a data processor on behalf of our customers and according to our Terms of Service, which also include: • optimizing and monitoring the Email Service; • monitoring, analyzing, and improving the operation and security of the Email Service; • monitoring, investigating, and preventing unauthorized access or unacceptable use of the Email Service such as violations of our terms and policies or unlawful behavior; • compiling aggregated statistics about the use of the Email Service; and • responding to customer inquiries, and/or other requests or questions. SocketLabs allows its customers full control over the categories of information included in the emails they send and the data they provide to us. Therefore, SocketLabs cannot reasonably foresee and list all the types of data we may be asked to process, and we are unaware of the exact categories of personal data being processed. SocketLabs requires, at a minimum, a sender email address and a recipient email address. SocketLabs may also collect certain information automatically about interactions with the Email Service, including without limitation: IP address, device information, geographic location, information about which email messages are opened, and which links are clicked in email messages processed by the Email Service. SocketLabs does not solicit sensitive personal data such as information about a person’s health, religious beliefs, ethnic origin, identification numbers, or other sensitive data and users should not provide such sensitive data to SocketLabs or include it in email messages being processed by the Email Service. SocketLabs may use third parties to perform certain services on its behalf. SocketLabs may share personal data with these third parties solely to enable them to perform the relevant services. Such third parties include those providing services such as cloud computing, hosting, database, security, email, document management, analytics, customer chat, customer relationship management, storage, and anti-spam. We require that these third-party vendors maintain at least the same level of confidentiality and data protection that we maintain for personal data. We do not provide personal data to parties unconnected with our Email Service.

Privacy Policy

Non-HR Data


SocketLabs’ privacy policy is designed to assist the relevant data subjects in understanding how SocketLabs collects and uses their personal data. Specifically, SocketLabs’ privacy policy only applies to data subjects whose personal data we may process: a) if the data subject is a sender or a recipient on an email processed by the Email Service; b) if a data subject’s personal data is included within email processed by the Email Service (in other words, if a sender of an email includes the data subject’s personal data in a message); or c) if a data subject’s personal data is included in an email recipient list managed by the Email Service. We process such personal data on behalf of the customers of our Email Service and according to their instructions.

Effective Date: 4/17/2019

Verification Method

VeraSafe Privacy Shield Program

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact SocketLabs Acquisition, LLC at:

John Alessi
SocketLabs Acquisition, LLC
700 Turner Industrial Way, Suite 100
Aston, Pennsylvania 19014

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from SocketLabs Acquisition, LLC to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against SocketLabs Acquisition, LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission