• Information and Communications Technology
  • Cloud Computing
  • SaaS Providers


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 6/5/2018
Next Certification Due Date: 4/9/2020
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 6/5/2018
Next Certification Due Date: 4/9/2020
Data Collected: NON-HR

Purpose of Data Collection

Urban Airship provides SaaS platform and related services that our customers use to operate aspects of their businesses. These include applications for user engagement, providing notifications via multiple channels, including mobile application based notifications, in-app or browser based notifications, email, mobile wallet passes and voice notifications. In providing access and use of the SaaS platform and related services, Urban Airship processes data our customers submit, upload or instruct us to collect on their behalves. While Urban Airship's customers, as data controllers, decide what data to process, it typically includes information regarding users of customers' digital properties, such as mobile applications, websites or emails. Urban Airship uses a limited number of third-party service providers to assist us in providing our services to customers, such as transmission of data, storage of data, database monitoring, and provide related services. These third parties may access, process, or store personal data in the course of providing their services, and Urban Airship maitains contracts with these third parties restricting their access, use and disclosure of personal data in compliance with our Privacy Shield obligations.

Privacy Policy

Non-HR Data


Except as where otherwise indicated, this Privacy Statement applies to individuals who visit Urban Airship’s websites (the “Sites”), individuals who register to attend the Urban Airship’s online or offline events, use the Urban Airship Platform, Urban Airship’s mobile applications, mobile wallet passes, or other programs, services or offerings of Urban Airship (together with the Sites and any and all future online and offline offerings operated by or on behalf of Urban Airship, the “Services”). Urban Airship provides leading digital growth platform and related services (the “Platform”) for our enterprise customers around the world (“Customers”) to engage with their clients (“Users”) through various messaging channels, such as app notifications, email, sms, voice notifications, mobile wallet passes and in-app/in-browser messaging.  When we Process Personal Information of Users in relation to our Customers’ use of the Platform, we Process such Personal Information as a service provider solely on behalf of our Customers in accordance with our agreements with Customers. Accordingly, this Privacy Statement does not apply to Users.  If you are a User of one of our Customer’s digital properties, you should review that Customer’s privacy policy, terms or other notices to learn how that Customer collects and uses information about you, including through the Platform.

Effective Date: 4/1/2018

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Urban Airship, Inc. at:

Suk Kim
VP, General Counsel
Urban Airship, Inc.
1225 West Burnside, Suite 400, Portland, OR 97209
1225 West Burnside St., Suite 400
Portland, Oregon 97209

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Urban Airship, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Urban Airship, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission