EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/16/2017
Next Certification Due Date: 4/7/2021
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/26/2017
Next Certification Due Date: 4/7/2021
Data Collected: NON-HR

Purpose of Data Collection

The personal information we collect depends on how you interact with us, the products you use, and the choices you make. We collect and process personal information about you with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests. We collect information about you in various ways when you use our websites and services, including information you provide directly, information collected automatically, and third-party data sources: Information you provide – Contact information. when you sign up for an Apptentive Account, we ask you for personal information such as name, email address, and other information. If you choose to create your account using a third-party platform (e.g. Google or Github), we may collect your profile information from such third-party as described in their privacy statements. Demographic data. When you register or at other times, we request that you provide demographic details. Content and files. We also collect information and files you send to us, should you choose to contact us through our customer support or related contact information. If you send us email messages or other communications, we will collect and retain those communications. When you are asked to provide personal information, you may decline. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly. Information collected automatically – As discussed further below under “Cookies and similar technologies”, when you visit certain sites or use certain products, some information is collected automatically. For example, when you visit our websites, our web servers automatically log your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, the website you visited before our site, and your activity on our websites. Identifiers and device information., when you visit our websites, our web servers automatically log your computer’s operating system, Internet Protocol (IP) address, access times, and information about your device, including device identifiers (such as MAC address), device type, browser type, operating system, and language Usage data. We automatically log your activity on our websites and connected services, including the URL of the website from which you came to our sites. Information we create or generate. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”). For example, we infer your city, state, and country location based on your IP address. Third-party sources – We may obtain information from third parties. We process information obtained from third parties as described in this statement (Contact information, demographic data, identifiers and device information, geolocation data, inferences), plus any additional restrictions imposed by the source of the information. These third-party sources include: – Data sources that provide us with marketing leads or customer referrals; – Third party partners: Applications and services, such as social networks, that make users’ information available to others; – Partners with which we offer co-branded services or joint marketing activities; and – Publicly-available sources, such as open government databases.

Privacy Policy

Non-HR Data


This Privacy Statement applies to collection, use, and disclosure of personal information through all of the sites, products, services and developer modules offered by Apptentive Inc. or its subsidiaries or affiliated companies that link to this Privacy Statement, including

Effective Date: 1/28/2020

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Apptentive, Inc. at:

Ren Fischer
VP of Marketing
Apptentive, Inc.
24 Roy St. #440
Seattle, Washington 98109

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Apptentive, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Apptentive, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission