EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/16/2017
Next Certification Due Date: 4/23/2019
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/26/2017
Next Certification Due Date: 4/23/2019
Data Collected: NON-HR

Purpose of Data Collection

We may collect the following types of information: Information you provide - When you sign up for an Apptentive Account, we ask you for personal information. We may combine the information you submit under your account with information from other Apptentive services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information. Cookies - When you visit Apptentive, we send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences and tracking user trends. Log information - When you access Apptentive services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. User communications - When you send email or other communications to Apptentive or through Apptentive's services to its customers (usually the developer of your App), we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive feedback messages to or from one of our services, we may collect and maintain information associated with those messages, such as the phone number, your email address, details about your device, your operating system, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services and for our customers' responses. Affiliated Apptentive Services on other sites - We offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to Apptentive in order to deliver the service. We process such information under this Privacy Policy. Third Party Applications - Apptentive may make available third party applications, such as gadgets or extensions, through its services. The information collected by Apptentive when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies. Location data - Apptentive offers location-enabled services, tied to its developer tools and services. If you use those services, Apptentive may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID). Unique application number - Certain services, such as Apptentive's developer modules, include a unique application number. This number and information about your installation (e.g., operating system type, version number) may be sent to Apptentive when you give feedback or when that service periodically contacts our servers (for example, to request automatic updates to the software). Other sites - This Privacy Policy applies to Apptentive services only. We do not exercise control over sites that include Apptentive applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and Protect the rights or property of Apptentive or our users. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. Apptentive processes personal information

Privacy Policy

Non-HR Data


Apptentive’s EU-US Privacy Shield Statement and the Website Privacy Statement

Effective Date: 5/17/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Apptentive, Inc. at:

Michael Saffitz
Apptentive, Inc.
24 Roy St. #440
Seattle, Washington 98109

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Apptentive, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Apptentive, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission