- Information and Communications Technology
- Information Technology Services
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Sona Systems, Ltd. (Sona) has in its possession two different types of information: 1) information that it collects from customers when they purchase services and 2) personally-identifiable information processed by Sona in the course of providing services to customers, which is provided to it by customers (Subject information). With respect to the former, Sona processes information for the purpose of providing services to its customers, as well as: to collect payment; to market Sona's services to customers; to contact the customer about issues related to the service and issues of general interest to Sona's customers; in response to an inquiry about the status of the services; and to provide troubleshooting about those services. Sona may also share information with third parties to collect payment and to comply with a law or regulation requiring disclosure. With respect to the latter, Subject information is provided to Sona by customers and will be used to perform the services as agreed between Sona and its customer; to maintain the infrastructure that supports those services; and in response to a customer inquiry for troubleshooting purposes. Sona does not collect Subject information independently. Subject information consists of full name and email address of each user, the user's preference for the system interface, and other information chosen by the customer in Sona's interface, which may include (without limitation), university identification number, telephone number, course enrollment information, study sign-up information, research data collected in online surveys, data collected as part of prescreening for eligibility in research studies. Subject information may be provided to third parties who provide backup services (for backup purposes, on servers to which only Sona has the password); as authorized by a customer; or to comply with a law or regulation that requires disclosure.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Sona Systems, Ltd. at:
Bethesda, Maryland 20817
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Sona Systems, Ltd. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Sona Systems, Ltd. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission