Industries

  • Information and Communications Technology
  • Cloud Computing
  • SaaS Providers

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/3/2019
Next Certification Due Date: 5/2/2020
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/3/2019
Next Certification Due Date: 5/2/2020
Data Collected: NON-HR

Purpose of Data Collection

As outlined in the SignalFx Privacy Policy, SignalFx collects the following personal information: • Contact Information such as your name, email address, postal address telephone number • Billing Information such as credit card number and billing address • Information about your business such as company name, company size, business type • Unique identifiers such as user name, an account identifier, password, Internet Protocol (IP) address • Demographic information such as zip code SignalFx collects personal information for the following purposes: • To provide products, services, or information requested including: (i) managing individual information and accounts, (ii) responding to questions, comments, and other requests, (iii) providing access to certain areas, functionalities, and features of our services, (iv) contacting you to answer requests for customer support or technical support, (v) allowing you to register for events. • Administrative Purposes including: (i) measuring interest in our Services, (ii) developing new products and Services, (iii) ensuring internal quality control, (iv) verifying Individual identity, (v) communicating about Individual Accounts and activities on our Services and systems, and, in our discretion, changes to any SignalFx policy, (vi) sending email to the email address you provide to us to verify your Account and for informational and operational purposes, such as Account management, customer service, or system maintenance, (vii) processing payment for products or services purchased, (viii) processing applications, (ix) preventing potentially prohibited or illegal activities; or (x) enforcing our Services Agreement. • Marketing Our Products and Services including: (i) tailoring content, advertisements, and offers, (ii) notifying you about offers, products, and services that may be of interest to you, (iii) providing Services to you and our sponsors, (iv) for other purposes disclosed at the time that Individuals provide Personal Information; or otherwise with your consent. • Research and development to optimally deliver our existing Services or develop new Services. SignalFx may share your information as described in its Privacy Policy (e.g., with our Third-Party service providers; to comply with legal obligations; to protect and defend our rights and property) or with your permission.

Privacy Policy

Non-HR Data

Description:

SignalFx provides solutions to the problems of building, scaling, and running modern infrastructure and applications. This Privacy Policy applies to Personal Information that is Processed by us in the course of our business, including on www.signalfx.com and any other of our websites (each a “Site”), the SignalFx software service, mobile applications, forums, blogs, and other online or offline offerings .

Effective Date: 6/21/2018
Description:

The attached Privacy Policy addresses Privacy Shield and will be published after SignalFx completes Privacy Shield self-certification. Current Privacy Policy is published here: https://www.signalfx.com/privacy-policy/

Effective Date: 1/31/2019

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact SignalFx, Inc. at:

Marzena Fuller
CSO
SignalFx, Inc.
60 E. 3rd Avenue, Ste. 400, San Mateo, CA 94401
60 E. 3rd Avenue, Ste. 400
San Mateo, California 94401

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from SignalFx, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against SignalFx, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission