Industries

  • Information and Communications Technology
  • Information Technology Services
  • Computer Services

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 3/30/2017
Next Certification Due Date: 6/10/2020
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/24/2018
Next Certification Due Date: 6/10/2020
Data Collected: NON-HR

Purpose of Data Collection

SoGoSurvey collects information about our customers and the individuals who participate in, or are invited to participate in, any of their surveys. When Customers register, they give us their name and contact information: company name, name of contact, title of contact, company address, telephone number, email address, user name and password, and billing information which may include credit card information. Customers also provide us with Information regarding the Services they have ordered. We receive Participant Information from both Customers and Survey Participants. They provide us with the email address, and sometimes the name, of each Participant. Customers can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. Our website includes Social Media Features such as the Facebook button. We use Customer Information in the normal course of our business, including to contact they regarding technical support and discuss billing issues. We may also use contact information to provide policy or product updates or to introduce new products and services. We send strictly service-related announcements. We use a Survey Participant’s email address to send survey invitations and reminders. We also use Participant Information to improve the performance of our Site and services by analyzing site and user behavior, troubleshooting technical problems, resolving disputes and address complaints, and verifying compliance with the Terms of Service. If SoGoSurvey intends to use any Information in a manner that deviates from this Privacy Policy, we will provide notice of how we intend to use that Information as we collect it. The use of that specific Information will be used solely as stated in the alternative disclosure. We do not share the Information with any third parties except as they explicitly allow us and we may share Participant Information as both they and the Survey Participant expressly allow.

Privacy Policy

Non-HR Data

Document: Privacy Policy
Description:

Privacy Policy

Effective Date: 12/13/2016

Verification Method

TRUSTe

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact SoGoSurvey at:

Eric Yamoah
IT Director
SoGoSurvey
2291 Wood Oak Dr, Ste 300
Herndon, Virginia 20171

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from SoGoSurvey to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against SoGoSurvey regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission