- Information and Communications Technology
Swiss-U.S. Privacy Shield Framework: Active
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Pegasystems and its affiliates collect the personal information of their customers, business partners, website visitors, and third-party marketing lists, and may use this information for a number of purposes, including, but not limited to, providing information about Pegasystems products, services and online services, supporting its customer or partner relationships, and processing employment applications. As part of providing technical support for its on-premises solutions and cloud offerings, Pegasystems may receive and process personal information in the course of providing professional services or support services , or incidentally provided by the customer via a shared screen, a screen shot, a customer log or a database extract. Pegasystems may share personal information with third party vendors for the purposes of providing its customers, partners, and employees products and services, event attendee registration, and keeping contact information accurate and up-to-date. Pegasystems’ contracts with these third parties contain restrictions on the third party’s use and disclosure of personal data. As a data processor, Pegasystems acts on the instructions of its customers and does not determine the purposes for which it processes the relevant personal information. Additionally, Pegasystems collects human resources data for the purpose of administering and carrying out the employment or personnel relationship.
The Pegasystems Privacy Statement describes how Pegasystems collects and uses personal information from users of its online services.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Pegasystems Inc. at:
Deputy General Counsel
Cambridge, Massachusetts 02142
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Pegasystems Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Pegasystems Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission