Other Covered Entities

CSG Systems International, Inc.
CSG Systems, Inc.
Intec Billing, Inc.


  • Information and Communications Technology
  • Information Technology Services
  • Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/15/2017
Next Certification Due Date: 3/12/2024
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 3/7/2017
Next Certification Due Date: 3/12/2024
Data Collected: NON-HR

Purpose of Data Collection

Personal data other than human resources data. CSG delivers business-to-business customer engagement solutions that help businesses acquire, monetize, engage and retain customers. The personal information CSG accesses, processes and stores is at the direction of the CSG client and enables CSG to provide products/services to its clients. Purposes vary based on the individual client and the products/services provided to such clients, but often include customer acquisition, billing for client services, customer care, consulting, maintenance and support, and training services. CSG uses a limited number of third-party service providers to assist it in providing its solutions and services to clients. These third party providers offer customer support to CSG clients, perform database monitoring and other technical operations, assist with the transmission of data, and provide data storage services. These third parties may access, process, or store personal data in the course of providing their services. CSG maintains contracts with these third parties restricting their access, use and disclosure of personal data in compliance with CSG’s Privacy Shield obligations.

Privacy Policy

Non-HR Data


The Privacy Notice explains who we are, how we collect, share and use personal information about individuals, and how individuals can exercise their privacy rights.

Effective Date: 6/1/2022

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact CSG International at:

Fiona O'Connor
CSG International
Albion House, Cherlsey Road, Woking, Surrey, GU2168D, United Kingdom
18020 Burt Street
Omaha, Nebraska 68022

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from CSG International to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against CSG International regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission