Other Covered Entities

Broadband Collaborative Solutions (USA), Inc.
Video Guidance.com, Incorporated


  • Information and Communications Technology
  • Telecommunications
  • Telecommunications Services


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 3/28/2017
Next Certification Due Date: 4/6/2021
Data Collected: HR, NON-HR

Purpose of Data Collection

Personal data will be processed to support the scope of the customer Service Agreement in order to provide virtual meeting room services and video conferencing services, taking into consideration the following areas: Subject matter: (a) virtual meeting room services with dial-in capability; (b) management of video conferences, including the scheduling of meetings requested by a requestor or meeting participants. Purpose of processing: Data Processor (Video Guidance.com, Inc. and Broadband Solutions) processes Personal data on behalf of the Data Controller (customer or vendor) in order to provision and provide video conference management services to the Controller. According to the customer Service Agreement, the subject matter, nature of data processing, and categories of data subjects are defined below. Nature of data processing: Personal data may be collected according to the customer Services Agreement to support the service, and the processing activity may involve collection, storage, duplication, electronic viewing, deletion and destruction of personal data. Categories of Data Subjects: The categories of data subjects may include employees of the Controller and its affiliates, including partners and contractors and, Controller’s meeting participants. Provisioning Data: The following provisioning data is collected to establish services for video users. This information is stored and associated with an individual’s profile. Contact Name Email Address Phone Number Geographic location Dialing address Meeting Metadata: The following information is collected only if a person uses the portal to schedule a meeting and invite other participants. Meeting Title, participant names Call log details Conference Media: The following media may be processed during any videoconferencing session: Audio, Video streams Content sharing Online presence Meeting Chat Messages: The following information may be collected if a person uses the chat tool. Participant Name Chat Message Timestamp of Message File transferred Reporting Data: The following information is stored in a database to facilitate generating a report for the purpose of support and audit, and to provide utilisation metrics in regards to the service. Meeting Title, participant names Call log details Recording When Applicable: The following information is only applicable if a user records a video meeting. Name Email Address Call Log Details (Display name, URI, duration, stream title, stream viewer IP, IP address); Dialing Information Pin Code (if applicable) Customer meta data Audio, Video, Content Sharing Media Support Data: The following data could be associated with incident management (ticketing), if a user opens a ticket with the support desk and requests help to redress a conference issue. Contact Name Email Address Phone Number Geographic location Call/Meeting Data Device logs Billing: The following data, if applicable, could be associated with billing, either directly or in association with a partner that is required to provide usage data with invoicing. Usage data Subscription Inventory Call Monitoring: The following data may be associated with activate call monitoring, either by a conference operator or an automated system, or both. Real time automated monitoring As a Controller, Personal Data will be processed for Human Resource purposes. Background Checks/Vetting Personnel file Benefits Monitoring and Appraisals Payroll Expense Reports Provisioning user accounts and access for Company personnel

Privacy Policy

HR Data

Pinnaca Employees Privacy Policy

This policy covers management and processing of Pinnaca's employees personal information.

Effective Date: 1/27/2017

Non-HR Data


This Policy covers how Pinnaca processes and manages personal data of third parties (other than employees).

Effective Date: 5/18/2020

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Video Guidance.com Incorporated at:

Dan Giesen
VP of Global Operations
Video Guidance.com Incorporated
Compliance and Information Security
5929 Baker Road, Suite 475
Minnetonka, Minnesota 55345

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Video Guidance.com Incorporated to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Video Guidance.com Incorporated regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission