Industries

  • Information and Communications Technology
  • Information Services
  • Information and Communications Technology
  • Information Technology Services

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/25/2016
Next Certification Due Date: 11/30/2023
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 1/22/2018
Next Certification Due Date: 11/30/2023
Data Collected: NON-HR

Purpose of Data Collection

Brainshark uses data about Visitors and Customers to perform the following actions: • To respond to your request - such as to create a Brainshark account, provide login information for a webinar for which you have registered or provide technical support. • For marketing purposes - Brainshark may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding Brainshark or its Services. • To improve Brainshark’s Websites and products - Brainshark may use Website Navigational Information to provide Visitors and Customers with relevant content and in the aggregate to identify trends and usage patterns. • To deliver messages that help you use the Service – As part of helping its Customers use the Service effectively, Brainshark communicates with its Customers about new features and product releases, best practices, scheduled site maintenance notifications, customer events, and more. To increase the relevancy of this information, this may be customized to your designated user role within the application (for example: administrator, author), products or editions you have specifically licensed, or your usage of the application. • To process your payment - Brainshark uses credit card information solely to process payment for Services for which the Customer has provided that information. Brainshark utilizes a third party payment service to process credit card payments. When you provide credit card information on the Site, that information is sent directly to the third party payment service. Brainshark does not have access to your full credit card number and does not store such information in its own systems. Information transmitted to the third party payment service is encrypted using SSL software. The third party payment service is required to comply with all applicable privacy and security laws and the rules and regulations issued by the credit card companies. Brainshark is not responsible for the third party payment service’s failure to comply with such laws, rules and/or regulations. • To deliver the features of the Service – Customers use the Service to Create, Share, and Track online and mobile video presentations. As part of the Sharing features, Customers and Viewers may provide the email of the person to Share the content with, and this information is used only to perform the Share function. Tracking information includes the date and time that a presentation was viewed, IP address and location, what portion(s) of the content were viewed and in what order, and responses to interactive questions or surveys. Individual information may be associated with this tracking information, either through information you provide to the Customer or by a unique identifier that the Customer has associated with an individual and has passed to a personalized presentation URL. Reporting and Notification features enable Customers to receive tracking information via emailed reports or to pass data to their other systems. Brainshark does not use or access individual information collected by its Customers in their use of the Services except with permission in providing Support and assistance. Brainshark does not sell this information.

Privacy Policy

Non-HR Data

Description:

Brainshark's privacy policy

Effective Date: 5/11/2019
Document: Privacy Policy
Description:

Brainshark's privacy policy

Effective Date: 5/11/2021

Verification Method

TRUSTe

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Brainshark, Inc. at:

Craig Tata
Director of Governance, Risk, and Compliance
Brainshark, Inc.
Massachusetts
260 Charles St
Waltham, Massachusetts 02453

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Brainshark, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Brainshark, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission