Other Covered Entities

Acupay System LLC


  • Financial Services
  • Investment Services
  • Information and Communications Technology
  • Information Technology Services


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 1/5/2017
Next Certification Due Date: 3/6/2019
Data Collected: HR, NON-HR

Purpose of Data Collection

Acupay System LLC offers sophisticated end-to-end tax relief services for all type of fixed-income and equity securities including depositary receipts to a varied client base in all the markets where there is a potential for tax relief and reclaims. Our client base includes retail investors, securities issuers, custodians, broker-dealers, central securities depositaries, asset managers and hedge funds. In most cases when Acupay collects personal information it does so on behalf of another company as an agent or data processor. Acupay does not own the information that is submitted. It operates as a data processor for its users, who either act as data controllers or delegate the function to their selected third parties. Acupay maintains only that information which users have asked it to process. Acupay will use information only in ways compatible with the purpose for which it was uploaded by its users.

Privacy Policy

HR Data

Acupay HR data protection policy

HR data protection policy that forms part of our employee handbook.

Effective Date: 10/5/2016

Non-HR Data


This privacy policy applies to all users of our services and to all our online portals: Acupay System: https://www.acupaysystem.com/Acupay/AcupayV5/submit/genPrivacy.asp Acupay Real Time: https://www.acupaysystem.com/acupay/acupayv5/realtime/genPrivacy.asp Acupay TPS Dashboard: https://tps.acupaysystem.com/terms-and-conditions.html

Effective Date: 10/5/2016

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Acupay System LLC at:

Jeremy Woodcock
Acupay System LLC
30 Broad Street, 46th Floor
New York, New York 10004

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Acupay System LLC to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Acupay System LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission