Other Covered Entities

Acupay System LLC


  • Financial Services
  • Financial Technology
  • Information and Communications Technology
  • Information Technology Services


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 1/5/2017
Next Certification Due Date: 2/19/2020
Data Collected: HR, NON-HR

Purpose of Data Collection

Acupay System LLC offers sophisticated end-to-end tax relief services for all type of fixed-income and equity securities including depositary receipts to a varied client base in all the markets where there is a potential for tax relief and reclaims. Our client base includes retail investors, securities issuers, custodians, broker-dealers, central securities depositaries, asset managers and hedge funds. In most cases when Acupay collects personal information it does so on behalf of another company as an agent or data processor. Acupay does not own the information that is submitted. It operates as a data processor for its users, who either act as data controllers or delegate the function to their selected third parties. Acupay maintains only that information which users have asked it to process. Acupay will use information only in ways compatible with the purpose for which it was uploaded by its users.

Privacy Policy

HR Data

Acupay HR data protection policy

HR data protection policy that forms part of our employee handbook.

Effective Date: 1/6/2017

Non-HR Data


Acupay System LLC, as a software company, has various online platforms through which it delivers its services. All of them have a Terms of Access and Privacy Policy: Acupay System, an online platform connecting financial institutions and their underlying investors globally with issuers and tax authorities around the world: https://www.acupaysystem.com/Acupay/AcupayV5/submit/genLogin.asp?Target= Acupay Real Time, an online secure reporting platform for securities issuers and tax authorities: https://www.acupaysystem.com/acupay/acupayv5/realtime/genLogin.asp Acupay Tax Processing Services Dashboard, an outsourcing online platform enabling custodians to offer their clients the most favorable tax rates in all markets without having to dedicate their own resources to the process: https://tps.acupaysystem.com/

Effective Date: 5/25/2018

Acupay Privacy Policy for our Corporate Website. The privacy policy is aimed at the general public.

Effective Date: 5/25/2018

This privacy policy applies to all users of our services and to all our online portals: Acupay System: https://www.acupaysystem.com/Acupay/AcupayV5/submit/genPrivacy.asp Acupay Real Time: https://www.acupaysystem.com/acupay/acupayv5/realtime/genPrivacy.asp Acupay TPS Dashboard: https://tps.acupaysystem.com/terms-and-conditions.html

Effective Date: 5/25/2018

Acupay System LLC has a Privacy and Data Protection Policy on its corporate website which is accessible to the general public: http://www.acupay.com/access-privacy/

Effective Date: 5/25/2018

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Acupay System LLC at:

Jeremy Woodcock
Risk and Compliance Officer
Acupay System LLC
30 Broad Street, 46th Floor
New York, New York 10004

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Acupay System LLC to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Acupay System LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission