Other Covered Entities
Swiss-U.S. Privacy Shield Framework: Active
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Oracle provides a broad range of hosted, remote and on-site computer-based services to our customers, including cloud services, consulting services and advanced customer support services, technical support services and training services. The Privacy Shield obligations will apply when a customer and Oracle have agreed by contract that transfers of customer personal information, including customer HR data provided to Oracle as part of the provision of those services, from the EEA or Switzerland will be treated pursuant to the Privacy Shield for the relevant services. When conducting those activities as a data processor on behalf of EEA or Swiss customers, Oracle holds and/or processes personal information provided by the EEA or Swiss customer at the direction of the customer, which acts as a data controller. For clarity, Oracle's certification applies equally to the operations of companies Oracle has acquired over time, such as Peoplesoft, Siebel, Taleo, RightNow, Responsys, Eloqua, BlueKai, Datalogix, and Maxymiser.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Oracle America, Inc. at:
Redwood Shores, California 94065
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Oracle America, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Oracle America, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission