Blackbaud, Inc.

Active Participant

Other Covered Entities

AcademicWorks, LLC
Convio, LLC
Good+Geek, Inc.
JG US, Inc.
JGCrowdfunding USA, LLC
MicroEdge, LLC
NPO Account Services, LLC
Reeher LLC
Seraphim Software, LLC
Smart, LLC
VFF I AIV I Corp.
YourCause, LLC

Industries

  • Information and Communications Technology
  • Software

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/26/2016
Next Certification Due Date: 10/25/2019
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/10/2017
Next Certification Due Date: 10/25/2019
Data Collected: HR, NON-HR

Purpose of Data Collection

There are several activities that may result in the receipt of personal information from the EU. First, we may receive human resources information on EU-based Blackbaud employees. Secondly, we provide CRM solutions to non-profit organizations and other philanthropic organizations. Contact information and demographic data of EU-based donors and related information may be contained within Blackbaud's customers' databases, which may be sent to the U.S. for servicing or hosting. Lastly, Blackbaud provides transaction processing services for non-profits. EU residents? credit card information associated with web-based donations to Blackbaud customers' websites may be transferred to the U.S. in conjunction with the delivery of these services. Additionally, in order to comply with various international anti-money laundering laws, Blackbaud may collect certain information from directors and/or officers of our customers, including, in some cases, contact information and national identification documents. The collection of this information is managed in accordance with EU privacy principles.

Privacy Policy

HR Data

Privacy Shield Policy
Description:

Same as non-HR policy.

Effective Date: 8/1/2016

HR and Non-HR Data

Document: Blackbaud Privacy Shield Notice
Description:

Privacy Shield Notice

Effective Date: 9/1/2017

Non-HR Data

Document: Privacy Shield Policy
Description:

This covers both HR and non-HR data and will be posted on our public website where our Safe Harbor notice used to be.

Effective Date: 8/1/2016

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Blackbaud, Inc. at:

Jon Olson
SVP & General Counsel
Blackbaud, Inc.
65 Fairchild Street
Charleston, South Carolina 29492
jon.olson@blackbaud.com
Phone: 843-654-2300

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Blackbaud, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


HR RECOURSE MECHANISM

EU Data Protection Authorities (DPAs)
Swiss Federal Data Protection and Information Commissioner (FDPIC)

NON-HR RECOURSE MECHANISM

ICDR/AAA Privacy Shield Program


Appropriate statutory body with jurisdiction to investigate any claims against Blackbaud, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission